Mortgage Loan Processor

Northpoint Mortgage, Inc.

Mortgage Loan Processor at Northpoint Mortgage with 3+ years of Encompass experience. Collaborate with loan officers and clients in a fast-paced operations team.

Posted 6/24/2026full-timeWestborough • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Establish and maintain strong client relationships through consistent communication via phone, email, and text throughout the loan process
Provide timely, knowledgeable responses to client inquiries while collaborating closely with internal Northpoint teams
Set up and disclose new loan files; request, review, and clearly explain required documentation, including initial disclosures
Proactively communicate loan status updates and address borrower questions or concerns
Follow up on outstanding documentation and establish deadlines to ensure efficient and timely pipeline movement

Requirements

What you’ll need

Minimum of 3 years of mortgage processing experience
Proficiency with Encompass Loan Origination Software
Experience with State Housing loan programs
Non-QM loan experience a PLUS
Strong verbal and written communication skills with a customer-service mindset
Ability to prioritize tasks, manage deadlines, and see files through to completion
Strong problem-solving and multitasking abilities
Accountability for managing loan production and pipeline flow
Solid understanding of mortgage fundamentals, including: Conventional, USDA, and VA loan programs
Income calculations
Running AUS and interpreting findings
Reviewing guidelines and resolving complex loan scenarios
High level of computer and software proficiency

Benefits

Comp & perks

competitive compensation
comprehensive benefits
excellent work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage processingEncompass Loan Origination SoftwareState Housing loan programsNon-QM loan experienceincome calculationsrunning AUSinterpreting findingsreviewing guidelinesresolving complex loan scenariosunderstanding of mortgage fundamentals

Soft Skills

verbal communicationwritten communicationcustomer-service mindsetprioritizationtask managementproblem-solvingmultitaskingaccountability