Desktop Support Specialist

Northeast Shared Services

IT Desktop Support Specialist providing 24/7 support for Northeast Grocery technology issues and inquiries. Responsibilities include troubleshooting and resolving user equipment, software, and network access issues.

Posted 7/3/2026full-timeWilliamsville • New York • 🇺🇸 United StatesMid-LevelSenior💰 $62,354 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Perform advanced hardware and software installation, configuration, deployment and troubleshooting of desktop computers and peripherals
Demonstrate strong advanced computer hardware & business software solving skills
Working knowledge and experience with Backup/Restoration, network structures and hardware
Basic knowledge of TCP/IP networking, network services, and wireless networking
Strong work ethics with the ability to self-motivate to work independently and in a team environment
Work collaboratively with other members of IT to solve issues, maintain system and security standards
Categorize, assign severity, and document all problems into the Service Now problem ticket system
Provide resolutions within timeline rules established for each severity type
Interface with second level support groups as applicable
Dispatch field technicians for on-site repair as applicable
Perform analysis of problem types and make recommendations for business improvements
Provides on-call, after-hours technical support to internal and external customers when required
Provide executive support for executives on site and at remote sites
Document all PC software and hardware procedures
Assist users in the operation of standard PC equipment and software including PCs, Printers, and peripherals as well as company standard email operation and support (Outlook, Outlook web-based email, etc.)

Requirements

What you’ll need

Bachelor's degree or equivalent experience in a support role
4 - 7 Years hands-on Support Desk or Desktop technical experience
3 + years experience in Windows Operating Systems (XP, Win7)
4 + years experience with the Microsoft Office Suite
2 + years experience with Exchange/Outlook
Knowledge of policies, procedures and their importance.
Ability to respond calmly when confronted with emotional end-users.
Ability to work on small and large projects effectively.
Ability to prioritize, organize and manage work patterns.
Maintains confidentiality.
Customer service ability.
Problem solving, teambuilding, leadership, responsiveness, professionalism.
Ability to manage tasks/projects to completion under tight time frames.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Northeast Shared Services Website LinkedIn All Job Openings 10,000+ employees Founded 2022 🤝 B2B 🛍️ eCommerce 🛒 Retail B2B
eCommerce
Retail Northeast Shared Services is an organization that provides administrative support across various businesses, likely in the retail food sector, such as Price Chopper, Market 32, and Tops Friendly Markets. They focus on enhancing customer experience on their website by managing cookie preferences and facilitating job searches for candidates interested in employment opportunities within these businesses. Their mission includes ensuring a seamless online experience while promoting available job positions. Desktop Support Specialist Job not on LinkedIn 🔥 6 hours ago 🏢 Williamsville – Onsite 💵 $62.4k - $85k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform advanced hardware and software installation, configuration, deployment and troubleshooting of desktop computers and peripherals
Demonstrate strong advanced computer hardware & business software solving skills
Working knowledge and experience with Backup/Restoration, network structures and hardware
Basic knowledge of TCP/IP networking, network services, and wireless networking
Strong work ethics with the ability to self-motivate to work independently and in a team environment
Work collaboratively with other members of IT to solve issues, maintain system and security standards
Categorize, assign severity, and document all problems into the Service Now problem ticket system
Provide resolutions within timeline rules established for each severity type
Interface with second level support groups as applicable
Dispatch field technicians for on-site repair as applicable
Perform analysis of problem types and make recommendations for business improvements
Provides on-call, after-hours technical support to internal and external customers when required
Provide executive support for executives on site and at remote sites
Document all PC software and hardware procedures
Assist users in the operation of standard PC equipment and software including PCs, Printers, and peripherals as well as company standard email operation and support (Outlook, Outlook web-based email, etc.) 🎯 Requirements
Bachelor's degree or equivalent experience in a support role
4 - 7 Years hands-on Support Desk or Desktop technical experience
3 + years experience in Windows Operating Systems (XP, Win7)
4 + years experience with the Microsoft Office Suite
2 + years experience with Exchange/Outlook
Knowledge of policies, procedures and their importance.
Ability to respond calmly when confronted with emotional end-users.
Ability to work on small and large projects effectively.
Ability to prioritize, organize and manage work patterns.
Maintains confidentiality.
Customer service ability.
Problem solving, teambuilding, leadership, responsiveness, professionalism.
Ability to manage tasks/projects to completion under tight time frames. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Advanced Computer Hardware InstallationSoftware ConfigurationDesktop TroubleshootingTCP/IP Networking KnowledgeNetwork Structures ExperienceExchange/Outlook ProficiencyPC Equipment OperationDocumentation of ProceduresProblem AnalysisTechnical Support

Soft Skills

Problem SolvingTeam BuildingLeadershipResponsivenessProfessionalism

Certifications

Bachelor's Degree or Equivalent Experience