Customer Success Manager, German Speaking

Nooxit

Customer Success Manager ensuring enterprise customers maximize value from AI workers. Track adoption metrics, manage relationships, and serve as the voice of the customer for Nooxit's solutions.

Posted 6/23/2026full-timeBerlin • 🇩🇪 GermanyJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably.
Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals.
Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.
Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base.

Requirements

What you’ll need

2+ years of experience in Customer Success, Account Management, or similar customer-facing role in a B2B SaaS environment.
Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage.
Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence.
Must be based in or willing to relocate to Berlin.
Fluency in both English and German is required.

Benefits

Comp & perks

Hybrid setup with our office in Berlin
Competitive salary
Hardware of your choice

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillswritten communication skillsrelationship buildingtrust buildingcustomer engagementissue resolutionfrustration management