Noorden Group

Customer Success – Enterprise Accounts, Tech & Bots

Noorden Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Serve as the Customer Success focal point for enterprise accounts;
  • Understand the client's environment, business objectives, and the operation of bots and automations;
  • Analyze metrics, workflows, and platform usage to identify opportunities for improvement and growth;
  • Lead strategic client meetings (QBRs, executive alignments, growth/evolution plans);
  • Identify and structure upsell and cross-sell opportunities, providing the sales team with qualified inputs;
  • Work collaboratively with Product, Technology, and Sales to ensure alignment and execution;
  • Support the advancement of customers' maturity in CX, automation, and operational efficiency;
  • Ensure retention, satisfaction, and growth of the accounts under your responsibility;

Requirements

  • Solid experience in Customer Success, Account Management, or similar roles
  • Experience with enterprise clients, managing multiple stakeholders and complex organizations
  • Hands-on knowledge of bots, conversational automation, or CX platforms
  • Analytical ability to turn product usage and data into actionable insights
  • Consultative, proactive, and value-oriented profile — not limited to support
  • Experience working closely with sales teams
  • Excellent communication skills for interaction with technical and executive stakeholders
  • Nice-to-haves: background in pre-sales, implementation, product, or consulting
  • Experience in B2B SaaS
  • Previous experience driving revenue expansion through Customer Success
  • Familiarity with metrics such as churn, expansion, NPS, CSAT, and health score
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount Managementbotsconversational automationCX platformsdata analysisrevenue expansionB2B SaaSmetrics analysisconsultative selling
Soft skills
analytical abilityproactivevalue-orientedcommunication skillscollaborationstakeholder managementstrategic thinkingcustomer retentionsatisfaction focusgrowth mindset