FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Manager
Nom OriginalsCustomer Service Manager responsible for customer inquiries and order management in a hybrid role for a female-first fashion brand. Ensuring effective communication and support for customer needs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, particularly in e-commerce, with a strong ability to communicate effectively in both German and English. Proficient in using customer service tools like Gorgias to manage inquiries, resolve issues, and enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceGorgias ProficiencyBilingual CommunicationProblem ResolutionProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ManagementOrder ProcessingReturns ManagementRefund ProcessingTicket PrioritizationIssue ResolutionDocumentationData ManagementE-commerce KnowledgeLogistics Coordination
Soft Skills
EmpathyCalm Under PressureClear CommunicationIndependenceStructured Work Approach
Tools & Technologies
Gorgias
Industry Keywords
E-commerceFashionCustomer SupportHelp Center ManagementTicketing System
About the role
Key responsibilities & impact- Handle all incoming tickets and chats in Gorgias — promptly, courteously and solution-oriented
- Check order statuses and keep customers transparently informed about delivery progress
- Prioritize open tickets, follow up and ensure nothing falls through the cracks
- Proactively inform customers when something changes — before they have to ask
- Resolve shipping issues, lost packages and delays — in close coordination with our logistics partners
- Coordinate address changes, order corrections and other change requests accurately
- Independently and correctly process returns, exchanges and refunds
- Handle complaints calmly and with empathy — including in more difficult situations
- Issue credits, partial refunds and handle special cases according to our policies
- Keep customer data and the status of all cases properly documented in the CS tool
- Identify recurring problems, report them and propose solutions to the team, and add them to our help center
- Coordinate closely with logistics, purchasing and the team to ensure information arrives at the right time
- Help to further develop our CS processes and response templates
Requirements
What you’ll need- Minimum 3 years of experience in customer service — e‑commerce or fashion is a plus
- You write clearly and warmly in German and English
- You know CS tools like Gorgias inside out
- You work independently, in a structured way and keep a cool head even with many open tickets
- You know when to resolve a situation yourself and when to ask someone for help
- Residence in Berlin
Benefits
Comp & perks- Annual team trips to attractive destinations
- Company Mac
- Flexible working hours
- Training and development opportunities
- Reimbursement of your travel expenses
- Employee discount on all collections