Chat & Community Support Specialist

NoGigiddy

Chat & Community Support Specialist resolving user inquiries and managing community posts on NoGigiddy platform. Supporting gig workers with live chat and community engagement.

Posted 7/7/2026full-timeRemote • New Mexico • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication skills and the ability to manage multiple live chat inquiries efficiently while maintaining a consistent tone and quality. Proficient in resolving user issues with empathy and accuracy, contributing to knowledge bases, and identifying trends in user feedback.

Highest-signal resume keywords

Fast, Accurate TypingExcellent Written CommunicationMulti-Conversation ManagementUser De-EscalationFamiliarity With Support Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPatienceAttention To Detail

Tools & Technologies

IntercomZendeskCrisp

Industry Keywords

Live Chat SupportUser FeedbackCommunity ManagementHelp Center Contribution

About the role

Key responsibilities & impact

Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
Escalate complex or sensitive issues to the appropriate team with full documentation
Contribute to the help center knowledge base
Flag trends in user issues or feedback to the product and content teams
Maintain consistent tone and quality across all support touchpoints

Requirements

What you’ll need

No degree required
Fast, accurate typing — live chat moves quickly
Excellent written communication — clear and empathetic
Able to handle multiple conversations simultaneously without dropping quality
Patient with frustrated users — you de-escalate, you don't match energy
Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus

Benefits

Comp & perks

Hourly pay of $15–$21/hr
Fully remote
Flexible scheduling across support windows
Paid training on platform and support tools
Access to the full NoGigiddy earning opportunity network