Customer Success Specialist

NoGigiddy

Customer Success Specialist providing support across email, chat, and social for NoGigiddy. Helping users navigate a digital platform designed for gig workers and side hustlers.

Posted 5/29/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $22 per hourWebsite

About the role

Key responsibilities & impact

Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
Troubleshoot issues related to offers, account access, and platform navigation
Escalate complex issues to the appropriate team with full context and documentation
Maintain detailed records of user interactions in our support CRM
Identify recurring issues and report patterns to the product team
Contribute to the help center by writing and updating FAQ articles
Deliver consistently high CSAT scores through genuine, solution-focused support

Requirements

What you’ll need

No degree required
Prior customer support experience preferred but not required — we'll train you
Clear, empathetic written and verbal communication
Patient and calm under pressure — you don't match the energy of an upset user
Organized and able to manage a high volume of tickets without letting things slip
Familiarity with support tools (Zendesk, Intercom, or similar) is a plus

Benefits

Comp & perks

Hourly pay of $16–$22/hr
Fully remote
Paid training on all systems and product knowledge
Growth path into team lead or operations roles
Access to the full NoGigiddy earning opportunity network

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

clear communicationempathetic communicationpatiencecalm under pressureorganizationticket management