Node.Digital

Change Configuration Infrastructure Management Team Lead – ITIL, CCRM, CMDB

Node.Digital

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Job Level

Senior

Tech Stack

AWSAzureITSMServiceNowTerraform

About the role

  • Own USCIS Configuration Change & Release Management (CCRM) and CMDB for infrastructure/UC services.
  • Run change governance, ISR processing, and release readiness; modernize with automation (IaC/PaC), CI/CD, and AIOps to increase speed, compliance, and stability.
  • Lead enterprise change governance using ServiceNow ITSM/ITOM/ITBM; require Implementation & Communication Plans and complete VDD/As‑Built/SOPs.
  • Lead evolution and maintain digital CMDB and asset baselines/relationships; enforce documentation standards (EIDOCS) and deliver audit/KPI reports.
  • Lead evolution of intake/review/assignment (ISR) workflow meeting AQL timeliness; manage change calendar and communications.
  • Integrate change/config with automation and DevSecOps—standardized IaC, automated testing, and policy‑as‑code guardrails.
  • Establish AIOps‑enabled monitoring of change impacts (blast radius/MTTx), predictive alerting, and self‑healing runbooks; continuous improvement.
  • Gate releases for SLA/AQL compliance and lead PIRs/AARs and knowledge article curation.

Requirements

  • 8–10+ years leading enterprise change/config across hybrid infrastructure.
  • Proven implementation of automated change controls and compliance pipelines.
  • Familiarity with USCIS/EIOSS processes (ISR flows, AQL/SLA reporting, EIDOCS).
  • 2-5 years of DHS Change Management experience is preferred with practical knowledge and application of the DHS 4300A
  • Certifications (preferred): Preferred: ITIL v4 Managing Professional; ServiceNow CIS (ITSM/CMDB); DevOps/IaC credentials (e.g., Terraform, AWS/Azure DevOps).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementrelease managementinfrastructure as code (IaC)policy as code (PaC)continuous integration/continuous deployment (CI/CD)AIOpsautomated testingDevSecOpscompliance pipelinesaudit reporting
Soft Skills
leadershipcommunicationorganizational skillscollaborationproblem-solvingprocess improvementdocumentation standards enforcementchange governancestakeholder managementknowledge sharing
Certifications
ITIL v4 Managing ProfessionalServiceNow CIS (ITSM/CMDB)DevOps credentials