Trainer II

NJM Insurance Group

Trainer II responsible for training delivery and developing learning solutions for Horizon's remote and site-specific operations. Collaborating across departments to enhance employee training and experiences.

Posted 7/23/2026full-timeNewark • New Jersey • 🇺🇸 United StatesJunior💰 $63,000 - $84,420 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training delivery and program design, with a strong understanding of adult learning theory and experience in the insurance and healthcare industry. Proficient in utilizing Microsoft Office tools to develop and modify training resources effectively.

Highest-signal resume keywords

Training DeliveryAdult Learning TheoryProgram DesignMicrosoft Office SuiteInsurance/Healthcare Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training DeliveryProgram DesignFacilitating LearningKnowledge of Training ProgramsAdult Learning Theory

Tools & Technologies

Microsoft OfficePowerPointExcelWordProjectAccessVisioSharePoint

Certifications & Qualifications

High School Diploma/GEDBachelor's Degree (Preferred)Certificate Programs from TD (ASTD)

Industry Keywords

Call Center EnvironmentInsurance IndustryHealthcare Industry

About the role

Key responsibilities & impact

Responsible for training delivery and contributing to the development of learning solutions
Collaborate with other Service Training & Development areas for program design and implementation
Responsible for training delivery on new hire training material at Horizon sites and remote vendor locations
Assist with the modification of training resources/schedules in response to staffing issues and/or business needs
Escalate issues reported to training or identified through analysis and assist with problem resolution

Requirements

What you’ll need

High School Diploma/GED required
Bachelor's Degree preferred
1 year of experience in a call center environment or as a Trainer if Bachelor's is considered
In lieu of a degree, an additional 3 years of experience can be substituted
Certificate programs from TD (ASTD) a plus
Knowledge of adult learning theory
Knowledge of training programs
Knowledge of facilitating learning
Knowledge of insurance/healthcare industry
Experience with Microsoft Office, PowerPoint, Excel, Word, Project, Access, Visio & SharePoint

Benefits

Comp & perks

Comprehensive health benefits (Medical/Dental/Vision)
Retirement Plans
Generous PTO
Incentive Plans
Wellness Programs
Paid Volunteer Time Off
Tuition Reimbursement