Senior Analyst, Service

NJM Insurance Group

Sr. Analyst, Service improving operational performance and customer experience for healthcare solutions.

Posted 7/11/2026full-timeRemote • New Jersey • 🇺🇸 United StatesSenior💰 $97,800 - $133,455 per yearWebsite

About the role

Key responsibilities & impact

Conduct end-to-end process reviews across front-office, middle-office, and back-office operations to identify inefficiencies, bottlenecks, and improvement opportunities
Perform root cause analyses to determine underlying operational issues and identify sustainable solutions
Design future-state business processes aligned with enterprise service strategies, customer experience goals, and operational objectives
Develop process maps, workflows, business requirements, and supporting documentation to drive transformation initiatives
Evaluate and recommend opportunities to simplify, standardize, and optimize operational processes
Partner with EBTS, Operations, and business stakeholders to translate business needs into effective process and technology solutions
Support requirements gathering, solution design, and implementation planning
Ensure business processes and system capabilities are aligned to operational objectives and customer expectations
Collaborate with cross-functional teams to deliver enterprise transformation initiatives successfully
Lead and support operational readiness activities for new systems, processes, and business initiatives
Coordinate business implementation activities, including cutover planning, staffing readiness, workflow transitions, and go-live preparation
Support User Acceptance Testing (UAT), pilot programs, and post-implementation validation activities
Assess organizational readiness and identify risks that may impact successful implementation
Identify opportunities for automation, digitization, and workflow optimization
Monitor post-implementation performance and identify stabilization issues requiring corrective action

Requirements

What you’ll need

High School Diploma or GED
Minimum of 7 years of experience in operations analysis, process improvement, business transformation, operational excellence, or related fields
Preferred: Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, Industrial Engineering, or a related field
Healthcare payer, health insurance, or managed care operations experience
Experience supporting large-scale operational and technology transformation initiatives

Benefits

Comp & perks

Comprehensive health benefits (Medical/Dental/Vision)
Retirement Plans
Generous PTO
Incentive Plans
Wellness Programs
Paid Volunteer Time Off
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Root Cause AnalysisProcess MappingWorkflow DesignRequirements GatheringOperational ReadinessAutomation IdentificationPerformance MonitoringDocumentation DevelopmentSolution DesignImplementation Planning

Soft Skills

CollaborationCommunicationProblem-SolvingStakeholder EngagementLeadership

Certifications

High School DiplomaGED