Senior Manager, Desktop Engineering, Messaging

NJM Insurance Group

Senior Manager, Desktop Engineering managing Desktop Engineering and Messaging teams at Horizon. Overseeing IT infrastructure projects and ensuring efficient endpoint and messaging services.

Posted 5/15/2026full-timeNewark • New Jersey • 🇺🇸 United StatesSenior💰 $123,000 - $167,895 per yearWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureChefCloudCyber SecurityGoogle Cloud PlatformPuppetServiceNowVMware

About the role

Key responsibilities & impact

Lead, mentor, and develop Desktop Engineering and Messaging teams, including managers, engineers, and specialists.
Establish clear performance expectations, career development plans, and succession strategies.
Define and execute the enterprise strategy for endpoint computing, mobility, virtual desktops, and messaging platforms, ensuring alignment with Horizon’s technology roadmap and business priorities.
Oversee day-to-day operations for endpoint and messaging services to ensure high availability, performance, and strong user satisfaction, while meeting defined SLAs and operational metrics.
Partner with Cybersecurity to ensure all endpoints and messaging systems comply with security standards, regulatory requirements, retention policies, and legal hold obligations.
Drive modernization initiatives such as cloud-based device management, collaboration enhancements, automation, and AI/Copilot adoption to improve productivity and operational efficiency.
Provide accountability for enterprise messaging services, including email, calendaring, collaboration tools, and related integrations, ensuring stability, scalability, and compliance.
Collaborate closely with Service Desk, Infrastructure, Networking, Identity, Asset Management, and vendor partners to ensure seamless end-user service delivery.
Manage budgets, licensing, contracts, and vendor relationships related to desktop, endpoint, and messaging technologies.
Ensure cost-effective solutions and accurate forecasting.
Establish and enforce standards for endpoint builds, messaging configurations, security controls, documentation, and operational processes.
Develop and maintain business continuity plans and disaster recovery strategies to ensure endpoint and messaging services can withstand disruptions.
Provide executive-level oversight during major incidents, outages, migrations, or security events impacting endpoints or messaging platforms, ensuring timely resolution and root cause remediation.
Track performance metrics, analyze data, and provide regular reports to leadership on performance and accomplishments.
Ensure adherence to IT policies, industry regulations, and legal requirements related to data protection and privacy.

Requirements

What you’ll need

Bachelor’s degree required or 12 years of relevant experience in lieu of degree.
Requires a minimum of 10 years’ experience managing and implementing IT Infrastructure projects.
Prefers prior experience in health insurance industry.
Prefers prior supervisory experience.
Experience supporting multiple applications (Desktop Engineering for laptops, desktops, virtual desktops, endpoint security, collaboration tools, and enterprise messaging services).
Additional licensing, certifications, registrations:
Microsoft 365 Enterprise Administrator / Messaging certifications
Microsoft Modern Desktop / Endpoint certifications
ITIL Foundation
AWS or Azure Cloud Certifications
Security-related certifications (e.g., CISSP, Security+, AZ-500 )
Knowledge:
Cloud technologies (AWS, Azure, GCP) and on-premises virtualization technologies (Nutanix, VMWare, Hyper-V).
Data Management and Protection Knowledge of hybrid cloud operations and application architecture.
Understanding of budget management process to define and manage projects to budget for both internal/external resources.
Understanding of enterprise-level application architecture principles, patterns, and best practices for technology operations.
Knowledge of automation tools and frameworks (e.g., Ansible, Puppet, Chef) for infrastructure provisioning, configuration management, and application deployment.
Knowledge in self-healing systems, monitoring tools, log analysis, and anomaly detection in the context of enterprise applications and hybrid environments.
Knowledge in incident management processes and root cause analysis techniques.
Familiarity with performance optimization techniques, capacity planning, and scalability considerations for enterprise applications in hybrid environments.
Good understanding of IT Security Controls and objectives.
Experienced in defining, maintaining, executing strategic roadmaps for platform modules, products and capabilities (e.g. MS Teams, ServiceNow).

Benefits

Comp & perks

Comprehensive health benefits (Medical/Dental/Vision)
Retirement Plans
Generous PTO
Incentive Plans
Wellness Programs
Paid Volunteer Time Off
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

endpoint computingvirtual desktopscloud-based device managementautomationAIdata managementhybrid cloud operationsapplication architectureperformance optimizationincident management

Soft Skills

leadershipmentoringstrategic planningcollaborationcommunicationbudget managementproblem-solvingaccountabilityuser satisfactionperformance tracking

Certifications

Microsoft 365 Enterprise AdministratorMicrosoft Modern DesktopITIL FoundationAWS CertificationAzure CertificationCISSPSecurity+AZ-500