Client Services Representative
Cnect
Account Consultant II
NJM Insurance Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $69,500 - $93,030 per year
Job Level
Mid-LevelSenior
About the role
- Support the Account Manager in maintaining group satisfaction and retention
- Provide an array of special services to new and existing accounts to maximize potential for new sales, retention, and expansion of business relationships
- Client-facing interactions for Mid-Size and 100+ segments critical to supporting account management and relationships
- Sell new business inclusive of ancillary products; service, convert, and add additional lines of business to existing accounts and convert accounts to managed care
- Open enrollment face-to-face client meetings
- Create and facilitate client presentations and meetings, utilizing analysis of current client trends and plan design offerings
- Analyze data to recommend changes and cost saving designs incorporating medical management programs
- Respond timely and pro-actively to account or broker telephone inquiries by contacting appropriate operating areas
- Build strong internal and external relationships
- Resolve complex service issues and answer product and benefits questions
- Assist in processing paperwork relating to prospecting, enrollment, and/or termination of accounts
- Maintain accuracy of account profile and group administration through data updates
- Facilitate and coordinate timely implementation of new groups and conversions
- Analyze inter-departmental problems and make recommendations for resolutions
- Assist in procurement of information from groups to complete and verify sale documentation
- Responsible for reporting requests and confirming data accuracy
- Perform other duties as assigned by management
Requirements
- High School Diploma/GED required
- Minimum of three (3) years Group, Life, or Health Insurance experience
- Travel throughout NJ is required
- Prefers a valid NJ driver's license
- Requires a New Jersey State Health/Life License or the ability to procure one within three (3) months of employment
- Must be proficient and possess advanced skills in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint)
- Should be knowledgeable in the use of intranet and internet applications
- Knowledge of Group Health product lines including Managed Care
- Prefers knowledge of Horizon BCBSNJ products and underwriting policies
- Written and verbal communication skills
- Organization, multi-tasking, and detail-orientation
- Relationship-building skills
- Must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware
