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NinjaCat

Growth Account Manager

NinjaCat

Growth Account Manager at NinjaCat focusing on customer relationships and portfolio growth. Owning renewals and expansion while collaborating with technical teams.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Own renewals and expansion across your portfolio
  • Drive Net Revenue Retention (NRR) and identify growth opportunities
  • Serve as the primary point of contact and trusted advisor
  • Lead regular check-ins and business reviews
  • Align customer goals with NinjaCat capabilities
  • Proactively identify risks and coordinate resolution
  • Partner with Solutions Engineers, Product, and Support to deliver outcomes

Requirements

What you’ll need
  • 5+ years in Account Management, Customer Success, or Sales within SaaS
  • Strong commercial mindset — comfortable owning renewals and expansion
  • Experience managing a portfolio of mid-market or growth accounts
  • Excellent communication and stakeholder management skills
  • Highly organized and able to operate at scale across many accounts
  • Strategic thinker who can connect product capabilities to business outcomes
  • Comfortable navigating ambiguity in a fast-changing environment
  • Experience in marketing, data, or analytics platforms
  • Familiarity with AI, automation, or data-driven workflows
  • Experience with tools like ChurnZero, Salesforce, etc.

Benefits

Comp & perks
  • 100% Remote (Work from Home)
  • 4-Day Work Week
  • Unlimited Vacation
  • 401(k)
  • Health, Dental, Vision & Life Insurance
  • Inc. Magazine Best Place to Work & Glassdoor 4.7★ rating
  • Free books via NinjaCat’s reading program
  • Personal learning & development stipend
  • Monthly wellness reimbursement
  • The joy of using cat puns and memes daily 😸

ATS Keywords

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Hard Skills & Tools
Account ManagementCustomer SuccessSalesSaaSPortfolio ManagementData AnalyticsMarketingAIAutomationData-driven Workflows
Soft Skills
Commercial MindsetCommunicationStakeholder ManagementOrganizational SkillsStrategic ThinkingRisk IdentificationProblem ResolutionAdaptabilityCustomer AlignmentTrust Building