Senior Operations Analyst, ICHRA

NFP, an Aon company

Senior Operations Analyst performing operational duties for client, broker, and vendor partnerships. Coordinating ICHRA implementations and managing client inquiries in health insurance sector.

Posted 6/13/2026full-timeNorwell • Massachusetts • 🇺🇸 United StatesSenior💰 $60,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Perform a variety of operational duties in support of client, broker, and vendor partnerships
Coordinate with internal teams for smooth ICHRA implementations and employee enrollments
Respond to client escalations and inquiries, ensuring proper processing of enrollments

Requirements

What you’ll need

BA/BS degree in business or related field
Minimum 3-5 years prior experience in the health insurance industry
Experience in healthcare operations is a plus

Benefits

Comp & perks

PTO & paid holidays
401(k) with match
Exclusive discount programs
Health & wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

operational dutiesclient coordinationproblem-solvingcommunicationescalation management