Client Advocate, Benefits

NFP, an Aon company

Claims Advocate working with Benefits Administration team to assist clients in insurance claims and coverage issues. Providing client liaison services and ensuring data is accurately maintained.

Posted 6/2/2026full-timeRemote • Maryland • 🇺🇸 United StatesJunior💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a liaison between insurance providers and clients regarding employee status and eligibility for coverage
Resolve standard claim issues and provide assistance with complex or non-standard claim appeals
Verify completion and validity of claim forms
Review company records to determine coverage
Calculate amounts of claims and submit for payment
Ensure all client data is entered into CRM System (SalesForce) in a timely manner

Requirements

What you’ll need

Four-year college or university degree or equivalent experience
1-3 years of benefit administration or claims processing required
Knowledge of Medical, Dental, Vision Plans, and Flexible Spending Accounts required
Experience with Insurance Carrier self-service portals and call centers is a plus
Strong Microsoft Excel and PowerPoint skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingbenefit administrationdata entryclaim form verificationclaims calculationCRM systemsMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

communicationproblem-solvingattention to detailcustomer service