Commercial Lines Account Manager, Senior AM

NFP, an Aon company

Account Manager at NFP responsible for client engagement and managing insurance for eldercare facilities. A focus on property and casualty coverage with middle-market clients is required.

Posted 4/28/2026full-timeRemote • Florida, Maryland, North Carolina, Virginia • 🇺🇸 United StatesSenior💰 $57,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Manage primary client relationship and development of customer service plan.
Maintain a focus on growth and retention of assigned book of business.
Establish and maintain a high level of trust with clients through consistent contact and proactive resolution of any actionable serving items, questions or concerns.
Initiate client meeting to strategize for the renewal marketing process.
Advise on the best coverage alternatives.
Able to review ownership and management contracts, property leases and other contractual documents to gather important information and insurance requirements for compliance purposes.
Will discuss and negotiate coverage and related pricing with carriers and wholesalers based on in depth understanding of client’s exposures and historical claims.
Prepare renewal submission based on strategy client meeting results, including loss analysis, changes in exposure/operations and recommended coverage options.
Conduct renewal presentation with clients either individually or with other members of the team.
Strong knowledge of Marketing/Underwriting Process including selecting appropriate markets based on appetite, presenting the clients operational story in the best light to the underwriter, summarizing historical claims, documenting carrier clearance.
Continuing high-level and consistent carrier/wholesale communication to obtain the most comprehensive quote by the target timeline.
Be a strategic negotiator to obtain comprehensive coverage and most competitive premium.
Develop strong relationships with business partners including carrier underwriters, wholesalers and any other professional service providers.
Set priorities and manage workflow and timelines to ensure goals are met.
Document correspondence, electronic documents and all pending activities wit in the Management Operating System.
Engage and encourage consistent professional communication with clients, carriers and staff.
Provide consistent and clear guidance to the associate account manager or other support staff.
Oversight and sign off of all client servicing tasks, Pre-Renewal and Post-binding work that the assigned associate is accountable for.
Stay informed with industry insurance information, training, new available markets or technologies and changing legislation affecting the eldercare industry.
Inclusive engagement of the assigned associate with client virtual and/or phone calls in order for the entire team to understand next steps and outcomes.
Strong communication and proactive engagement with the assigned associate in order to foster high level of collaboration and a learning environment.

Requirements

What you’ll need

Property and casualty insurance license upon hire is required.
Professional designations preferred/helpful (CIC, AAI, CISR, CPIA)
Ideally 5+ years Property Casualty servicing experience
BA/BS degree is preferred.
HS Diploma or equivalent is required.
Demonstrated in-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters.
Strong written, verbal and negotiation skills.
Ability to prioritize and self-manage workload.
Advanced MS Office skills, to include Excel, Word, Powerpoint.
EPIC experience is preferred, but will consider other agency management system experience.

Benefits

Comp & perks

PTO & paid holidays
401(k) with match
exclusive discount programs
health & wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

property and casualty insuranceinsurance coveragesloss analysisnegotiationclient servicingrenewal marketing processcontract reviewcompliancemarket selectionclaims documentation

Soft Skills

communicationrelationship managementstrategic negotiationcollaborationprioritizationself-managementproactive engagementtrust buildingguidanceworkflow management

Certifications

property and casualty insurance licenseCICAAICISRCPIABA/BS degreeHS Diploma or equivalent