Customer Support

• Deliver outstanding customer service to new and existing customers.
• Assist callers with maneuvering through online enrollment portal.
• Process enrollment elections via telephone.
• Educate clients on different available products.
• Provide direction for claims resolution.
• Ensure quality customer service for internal and external customers.
• Respond to incoming customer service requests, both verbal and written.
• Identify and assess customers' needs quickly and accurately.
• Solve problems systematically, using sound business judgment.
• Partner with other department representatives to resolve complex customer service inquiries.
• Monitor delegated customer service issues to ensure timely and accurate resolution.
• Maintain timely, accurate documentation for all appropriate transactions.
• Consistently meet established productivity, schedule adherence, and quality standards.

Client Support Specialist

Client Support Specialist – Employee Benefits