Customer Service Representative

NFI Parts Inc

Customer Service Representative performing daily transactional activities for customers. Engaging in customer correspondence and collaborative strategies to enhance service efficiency.

Posted 6/5/2026full-timeDelaware • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Communicate with customers on all required correspondence on quotes, purchase orders, contracts, RMA, and technical request.
Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information.
Provide pricing and availability on all daily quotes.
Provide customer support when a Coach Down situation is identified; ensure parts are expedited.
Obtain daily quote and contract approvals and award information from customers.
Review open sales order reports weekly and review upcoming orders and all past due orders.
Negotiate, enter, and coordinate returns of parts as requested by customers.
Work with Traffic department on delivery issues with customers.
Responsible for reviewing contract language and requirements in collaboration with the Metro Specialist/CSM.
Collaborate with Business Development on complex bids.
Proactive selling of all products.
Participate in major projects or programs in collaboration with the Contracts/Program Specialist.

Requirements

What you’ll need

High School Diploma/GED.
Knowledge of Oracle systems/processes, Bills of Materials, basic knowledge of transit vehicles and systems.
Proficient in Microsoft Office, Excel.
Analytical skills.
Strong communication and organizational skills.

Benefits

Comp & perks

Be part of a team leading the world’s electrification of mass mobility and creating *a better product, a better workplace, and a better world*
Competitive wages and comprehensive benefit package
Paid holidays and vacation
401K with generous company match
Inclusive workplace culture that values and empowers team members
On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
Advancement opportunities within our family of companies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Oracle systemsBills of MaterialsMicrosoft OfficeExcelanalytical skills

Soft Skills

communication skillsorganizational skills

Certifications

High School DiplomaGED