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Customer Service Representative – Metro
NFI Parts IncCustomer Service Representative managing customer inquiries related to pricing and product availability. Supporting electrification of mass mobility through exceptional customer service in a hybrid role.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the primary point of contact for customer inquiries related to pricing, product availability, orders, contracts, and returns.
- Build strong relationships with customers by understanding their operational needs, product usage, and purchasing trends.
- Assist with bids and proposals by reviewing requirements, gathering documentation, and coordinating internal approvals.
- Support ongoing contract management, including tracking contract items, profitability, and escalations.
- Provide basic technical assistance using product manuals, engineering drawings, and internal resources to help customers identify the correct parts or solutions.
- Recommend alternative or compatible products when appropriate.
- Monitor open orders and work with internal teams to resolve discrepancies, including pricing, quantities, lead times and delays.
- Coordinate key customer processes including quote preparation, returns, and required documentation.
- Maintain accurate customer, product, and pricing information in the ERP system by completing data updates and supporting system requests.
- Drive continuous improvement efforts to enhance customer experience, streamline processes, and support business goals.
- Attend tradeshows as required.
- 10% travel required.
Requirements
What you’ll need- High school diploma or GED; post‑secondary education is an asset.
- Experience in customer service, account coordination, sales support or a related role.
- Experience working with ERP systems and strong proficiency in Microsoft 365 applications.
- Technical aptitude with the ability to interpret technical drawings or manuals, or a willingness to learn.
- Knowledge of transit vehicle or mechanical systems is an asset.
- Strong communication and relationship building skills.
- High attention to detail and comfort working with data, pricing, and order information.
- Strong organizational and time-management skills.
Benefits
Comp & perks- Be part of a team leading the world’s electrification of mass mobility and creating *a better product, a better workplace, and a better world*
- Competitive wages and comprehensive benefit package
- Paid holidays and vacation
- 401K with generous company match
- Inclusive workplace culture that values and empowers team members
- On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
- Advancement opportunities within our family of companies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceaccount coordinationsales supportERP systemstechnical drawingsdata managementpricing analysisorder managementcontract managementbids and proposals
Soft Skills
communicationrelationship buildingattention to detailorganizational skillstime-managementproblem-solvingcustomer experience enhancementcontinuous improvementcollaborationadaptability
Certifications
high school diplomaGED