Next Generation

Payroll / Tax Services Supervisor

Next Generation

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $90,000 - $100,000 per year

About the role

  • Manage a team of Payroll and Tax Processing Specialists.
  • Oversee client communications and provide timely updates.
  • Ensure adherence to payroll and tax processes, controls, and operational standards.
  • Support the team with hands-on execution of daily processing activities when needed.
  • Escalate operational issues to leadership appropriately.
  • Identify, recommend, and implement operational improvements.
  • Participate in sales support activities as required.
  • Ensure team members receive proper training and ongoing knowledge development.
  • Provide performance updates and metrics to leadership.
  • Ensure accurate and timely processing of weekly, bi-weekly, and semi-monthly payrolls.
  • Prepare pre- and post-processing payroll reports for reconciliation and approval.
  • Audit and reconcile client time and attendance data.
  • Investigate and resolve payroll discrepancies through analysis and inquiry response.
  • Provide prompt and accurate payroll-related responses to client questions.
  • Maintain payroll operations by following internal policies and suggesting improvements.
  • Protect sensitive information and maintain strict confidentiality.
  • Maintain accurate payroll records to ensure regulatory compliance.
  • Process reversals, voids, stop payments, returned items, and off-cycle payments.
  • Contribute to overall team success by assisting with related duties as needed.
  • Manage and optimize tax software, including new feature implementation.
  • File all required tax returns and payments accurately and on schedule for all frequencies.
  • Calculate adjustments, deductions, and credits in collaboration with clients.
  • Maintain accurate client tax rates, filing frequencies, and agency requirements.
  • Calculate form preparation fees based on return complexity and processing needs.
  • Research and resolve tax correspondence and related issues.
  • Maintain detailed tax filing spreadsheets, including deadlines and client-specific notes.
  • Assist clients with business registration for applicable tax agencies.
  • Register payroll clients with state reporting agencies as needed.
  • Verify input data, totals, and accuracy on all prepared forms.
  • Perform other duties as assigned to support smooth department operations.

Requirements

  • Ability to effectively manage and lead a team of payroll and tax specialists.
  • Relevant degree or equivalent professional experience.
  • 3–5 years of payroll processing experience.
  • 3–5 years of tax-specific experience required.
  • Experience with Federal, multi-state, local withholding, and unemployment tax filings.
  • Strong communication and writing skills for internal and external interactions.
  • Ability to work autonomously and independently.
  • Strong desire to act as a strategic partner to stakeholders.
  • Proficiency with Microsoft Office and related computer systems.
  • Exceptional attention to detail and accuracy.
  • Strong analytical mindset with the ability to extract insights from data.
  • Experience with SuccessFactors Payroll highly preferred.
Benefits
  • Paid time off
  • Medical insurance
  • Dental plan
  • Vision plan
  • Life insurance
  • Short-term and long-term disability (STD/LTD)
  • Paid holidays
  • Competitive full-time salary range based on experience, education, and location
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll processingtax processingregulatory compliancedata analysistax filingsadjustmentsdeductionscreditsform preparationaudit and reconciliation
Soft Skills
team managementcommunication skillsattention to detailanalytical mindsetstrategic partnershipindependenceleadershipproblem-solvingclient relationstraining and development