IT Support Specialist
NexGen Data Systems, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudCyber SecurityFirewallsGoogle Cloud PlatformLinuxOracle
About the role
- Functions may include diagnosing and resolving problems in response to customer reported incidents.
- Planning and analysis of work processes.
- Researching and reporting trends and patterns of problems.
- Developing training materials and performing computing/information system training sessions.
- Developing and maintaining problem tracking databases.
- Installing, troubleshooting, and maintaining hardware and software.
- Performing backup and recovery operations.
- Consulting with users to identify needs and requirements.
- Conducting feasibility studies and trade-off analyses.
- Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.
Requirements
- Active Department of Defense Secret (SSBI) level security clearance required.
- 8570.01-M Baseline Certification: One of the following Google Cloud Platform: Google Associate Cloud Engineer or Google Professional Cloud Architect required
- One of the following certifications required: AWS Certified Cloud Practitioner, AWS Certified Security – Specialty, AWS Certified Solutions Architect – Associate, AWS Certified Solutions Architect – Professional, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate, Oracle Cloud Infrastructure Cloud Operations, Red Hat Certified Engineer, or Red Hat Certified System Administrator.
- Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
- Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
- Experience administering Windows and Linux operating systems in large enterprise environments.
- Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
- Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.
Benefits
- Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
- Company provides short and long term disability plans.
- 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
- Comprehensive training and development program.
- 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
problem tracking databasesbackup and recovery operationshardware installationsoftware installationtroubleshootinginformation securitynetwork fundamentalsVPNsfirewallsremote access solutions
Soft skills
analytical skillsproblem-solving skillscommunication skills
Certifications
Department of Defense Secret clearanceGoogle Associate Cloud EngineerGoogle Professional Cloud ArchitectAWS Certified Cloud PractitionerAWS Certified Security – SpecialtyAWS Certified Solutions Architect – AssociateAWS Certified Solutions Architect – ProfessionalAWS Certified SysOps AdministratorMicrosoft Certified: Azure Administrator AssociateMicrosoft Certified: Azure Solutions Architect Expert