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Supervisor – Financial Counselor
Newport HealthcareFinancial counseling supervisor overseeing patient billing, insurance eligibility, payment options, and escalated account issues. Supporting healthcare revenue cycle teams through coaching, workflow management, and process improvement.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in financial counseling, patient accounts, and healthcare revenue cycle operations, with a strong focus on insurance eligibility, claims processing, and compliance with organizational policies. Proven ability to lead teams, provide training, and implement process improvements to enhance operational efficiency.
Highest-signal resume keywords
Financial CounselingRevenue Cycle OperationsInsurance EligibilityTeam LeadershipProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Financial ServicesMedical BillingClaims ProcessingCPT/HCPCS CodesICD-10 Diagnosis CodesMicrosoft OfficeRevenue Cycle SystemsQuality AssuranceWorkflow OversightData Analysis
Soft Skills
Customer ServiceConflict ResolutionCommunicationOrganizational SkillsPrioritization
Industry Keywords
HIPAA CompliancePatient AccountsPayer CommunicationsFinancial AssistanceCost Estimates
About the role
Key responsibilities & impact- Supervise daily Financial Counselor activities, including workload distribution, prioritization, productivity monitoring, and quality oversight
- Provide coaching, training, mentoring, and performance feedback
- Monitor insurance eligibility and benefits verification workflows
- Oversee patient and guarantor outreach regarding insurance information, cost estimates, deductibles, co-pays, out-of-pocket amounts, payment options, and financial assistance
- Resolve escalated patient, guarantor, payer, billing, insurance, and account balance inquiries
- Review queues, tickets, account follow-up tasks, reports, and performance metrics to identify trends and process improvements
- Partner with Admissions, Utilization Review, Patient Accounts, Billing, and Clinical Operations
- Support accurate interpretation of eligibility, Explanation of Benefits, payer communications, coverage requirements, and patient financial responsibility
- Ensure payment plans, collections activity, account follow-up, and documentation comply with organizational policies
- Assist with departmental workflows, standard operating procedures, training materials, and quality expectations
- Support hiring, onboarding, scheduling, staff engagement, and corrective action processes
- Provide cross-functional Revenue Cycle support and ensure operational coverage
Requirements
What you’ll need- Associate’s degree in Accounting, Business Administration, Healthcare Administration, or related field required
- Bachelor’s degree preferred
- Equivalent leadership and revenue cycle experience may be considered as an alternative to the required degree
- Minimum of five (5) years of experience in patient financial services, financial counseling, patient accounts, medical billing, or healthcare revenue cycle operations
- Minimum of one (1) year of lead, supervisory, training, quality assurance, or workflow oversight experience preferred
- Experience working with insurance companies on eligibility, benefits, claims processing, billing, payment resolution, and patient financial responsibility
- Strong knowledge of insurance eligibility, benefits, claims processing, billing workflows, payer requirements, and patient financial responsibility
- Ability to lead, coach, train, and hold team members accountable to performance, quality, productivity, and service expectations
- Ability to review workflow data, reports, and trends to identify operational barriers, training needs, and process improvement opportunities
- Understanding of CPT/HCPCS codes, ICD-10 diagnosis codes, revenue codes, Explanation of Benefits (EOBs), and payer communications
- Proficiency in Microsoft Office (Word, Excel, Outlook) and revenue cycle or patient accounting systems
- Strong customer service, conflict resolution, communication, organizational, and prioritization skills
- Ability to maintain confidentiality and comply with HIPAA requirements
- Ability to manage competing deadlines, team workload, and operational demands
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Newport Healthcare Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2008 🏥 Healthcare Healthcare Newport Healthcare is a company for which no company-specific information was included in the supplied text. The provided content appears to be from a URL-shortening/QR-code/analytics vendor (Bitly) and does not describe Newport Healthcare’s services, products, customers, or markets. Based solely on the company name, it likely operates in the healthcare sector, but no further, verifiable details can be inferred from the materials provided. Please supply Newport Healthcare’s website, a company blurb, or product/service details for a more complete description and industry classification. Supervisor – Financial Counselor Job not on LinkedIn 🔥 1 minute ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Supervise daily Financial Counselor activities, including workload distribution, prioritization, productivity monitoring, and quality oversight
- Provide coaching, training, mentoring, and performance feedback
- Monitor insurance eligibility and benefits verification workflows
- Oversee patient and guarantor outreach regarding insurance information, cost estimates, deductibles, co-pays, out-of-pocket amounts, payment options, and financial assistance
- Resolve escalated patient, guarantor, payer, billing, insurance, and account balance inquiries
- Review queues, tickets, account follow-up tasks, reports, and performance metrics to identify trends and process improvements
- Partner with Admissions, Utilization Review, Patient Accounts, Billing, and Clinical Operations
- Support accurate interpretation of eligibility, Explanation of Benefits, payer communications, coverage requirements, and patient financial responsibility
- Ensure payment plans, collections activity, account follow-up, and documentation comply with organizational policies
- Assist with departmental workflows, standard operating procedures, training materials, and quality expectations
- Support hiring, onboarding, scheduling, staff engagement, and corrective action processes
- Provide cross-functional Revenue Cycle support and ensure operational coverage 🎯 Requirements
- Associate’s degree in Accounting, Business Administration, Healthcare Administration, or related field required
- Bachelor’s degree preferred
- Equivalent leadership and revenue cycle experience may be considered as an alternative to the required degree
- Minimum of five (5) years of experience in patient financial services, financial counseling, patient accounts, medical billing, or healthcare revenue cycle operations
- Minimum of one (1) year of lead, supervisory, training, quality assurance, or workflow oversight experience preferred
- Experience working with insurance companies on eligibility, benefits, claims processing, billing, payment resolution, and patient financial responsibility
- Strong knowledge of insurance eligibility, benefits, claims processing, billing workflows, payer requirements, and patient financial responsibility
- Ability to lead, coach, train, and hold team members accountable to performance, quality, productivity, and service expectations
- Ability to review workflow data, reports, and trends to identify operational barriers, training needs, and process improvement opportunities
- Understanding of CPT/HCPCS codes, ICD-10 diagnosis codes, revenue codes, Explanation of Benefits (EOBs), and payer communications
- Proficiency in Microsoft Office (Word, Excel, Outlook) and revenue cycle or patient accounting systems
- Strong customer service, conflict resolution, communication, organizational, and prioritization skills
- Ability to maintain confidentiality and comply with HIPAA requirements
- Ability to manage competing deadlines, team workload, and operational demands Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Licensed Mental Health Counselor – LMHC 🔥 21 hours ago LifeStance Health 5001 - 10000 💼 Consulting 🛡️ Insurance 🏥 Healthcare Website LinkedIn All Job Openings Licensed Mental Health Counselor delivering behavioral healthcare for LifeStance Health. Providing outpatient mental health treatment to adults and/or children and adolescents through flexible care settings. 🇺🇸 United States – Remote 💵 $72k - $115.2k / year 💰 Private Equity Round on 2016-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Licensed Mental Health Counselor – LMHC 🔥 21 hours ago LifeStance Health 5001 - 10000 💼 Consulting 🛡️ Insurance 🏥 Healthcare Website LinkedIn All Job Openings Licensed Mental Health Counselor providing outpatient behavioral healthcare at LifeStance Health. Treating adults and/or children and adolescents through telemedicine, hybrid, or in-person care. 🇺🇸 United States – Remote 💵 $72k - $115.2k / year 💰 Private Equity Round on 2016-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Hotline Counselor 🔥 21 hours ago Postpartum Support International 51 - 200 🤝 Non-profit 🏥 Healthcare 📚 Education Website LinkedIn All Job Openings Hotline Counselor supporting pregnant and postpartum families through PSI’s federally funded 24/7 maternal mental health hotline. Providing assessments, psychosocial support, referrals, and real-time Salesforce documentation. 🇺🇸 United States – Remote 💵 $62.8k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛋️ Counselor Admissions Counselor 🔥 22 hours ago Groups Recover Together 501 - 1000 🛡️ Insurance 💼 Consulting 🏥 Healthcare Website LinkedIn All Job Openings Admissions Counselor leading opioid addiction treatment teams for Groups Recover Together. Conducting assessments, counseling members, coordinating care, and documenting treatment in a custom EMR. 🇺🇸 United States – Remote 💵 $23 - $31 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛋️ Counselor Licensed Mental Health Counselor, LMHC 🔥 22 hours ago LifeStance Health 5001 - 10000 💼 Consulting 🛡️ Insurance 🏥 Healthcare Website LinkedIn All Job Openings Licensed Mental Health Counselor providing outpatient behavioral healthcare for children, adolescents, and adults at LifeStance Health. Delivering personalized care through telemedicine, hybrid, and in-person treatment models. 🇺🇸 United States – Remote 💵 $72k - $115.2k / year 💰 Private Equity Round on 2016-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor View More Counselor Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs