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Community Care Executive
Newcross Healthcare SolutionsCommunity Care Executive responsible for dynamic rotas and team leadership at Newcross Healthcare. Ensuring high-quality, person-centred care and compliance with standards and processes.
About the role
Key responsibilities & impact- Create and manage dynamic rotas that ensure consistent, person-centred care
- Adapt quickly to changing needs, staffing challenges, and urgent situations
- Oversee annual leave and lead supportive return-to-work processes
- Bring your team together through regular meetings and shared success
- Partner with business development teams to launch new care packages
- Assess local workforce capacity to make confident, timely decisions
- Ensure every new client is supported by skilled, fully prepared carers
- Lead the day-to-day management of incoming calls with professionalism and empathy
- Resolve queries from clients, families, and professionals with clarity and care
- Maintain accurate, high-quality written communication
- Support recruitment, onboarding, and mobilisation of new team members
- Coordinate training and inductions tailored to client needs
- Carry out performance reviews, celebrate success, and develop talent
- Be part of a supportive on-call rota
- Respond calmly and confidently to urgent situations
- Ensure all staff remain fully compliant with mandatory training
- Coordinate refresher sessions and ongoing learning
- Keep accurate, up-to-date training records
- Assist with audits, reporting, and continuous improvement initiatives
- Help shape a service we’d be proud to deliver to our own loved ones
Requirements
What you’ll need- Exceptional communication and organisational skills
- Strong understanding of safeguarding, governance, and care standards
- A proactive, solutions-focused mindset with a drive to achieve results
- Confidence using MS Office, care systems, and modern digital/AI tools
- A collaborative, team-oriented approach with high attention to detail
- The ability to juggle priorities and stay calm under pressure
- A genuine passion for delivering outstanding care and improving lives
Benefits
Comp & perks- Bonus of up to £3,000 pa
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Communication SkillsOrganizational SkillsProactive MindsetAttention to DetailCalm Under Pressure