Territory Partner

Newcross Healthcare Solutions

Territory Partner responsible for managing client bookings and workforce support at Newcross Healthcare. A fast-paced role with emphasis on relationship management and operational efficiency.

Posted 6/27/2026full-timePlymouth • 🇬🇧 United KingdomMid-LevelSenior💰 £28,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a primary point of contact for clients, managing enquiries, bookings, and day-to-day support.
Build strong client relationships and deliver outstanding service.
Understand client requirements and ensure workforce solutions meet demand.
Capture feedback, identify opportunities for improvement, and support client retention.
Escalate supply challenges and growth opportunities to the Territory Manager.
Support healthcare professionals throughout their journey, from onboarding to ongoing engagement.
Assist with system access, app usage, compliance, and training requirements.
Maintain regular communication to increase workforce availability and engagement.
Proactively support utilisation, helping maximise shift uptake and workforce activity.
Coordinate shift bookings to meet client requirements efficiently and effectively.
Match workforce availability to client demand, ensuring high fill rates and service continuity.
Resolve scheduling issues and last-minute changes quickly and professionally.
Maintain accurate booking and scheduling records in line with company processes.
Use systems and data to monitor activity, prioritise workload, and support decision-making.
Contribute to key performance measures including fill rates, workforce utilisation, and client satisfaction.
Identify trends, risks, and opportunities within the territory.
Work collaboratively with recruitment, bookings, and operations teams to deliver excellent outcomes.

Requirements

What you’ll need

Experience in a coordination, operations, customer service, or workforce planning role (healthcare or staffing experience is advantageous)
Excellent communication and relationship-building skills
Strong organisational skills with the ability to manage multiple priorities
Confidence using CRM systems, workforce platforms, and digital tools
A proactive, solutions-focused approach to problem-solving
High attention to detail and accuracy
Resilience, adaptability, and the ability to perform under pressure.

Benefits

Comp & perks

up to £6,000 pa bonus
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

schedulingworkforce planningclient relationship managementdata monitoringproblem-solvingbooking coordinationcompliancetrainingperformance measurementshift management

Soft Skills

communicationrelationship-buildingorganizational skillsattention to detailresilienceadaptabilityproactive approachsolutions-focused mindsetability to manage multiple prioritiesprofessionalism