Executive Director, Patient Support Services

NewAmsterdam Pharma Corporation

Executive Director building U.S. patient support services for NewAmsterdam Pharma, a cardiovascular and lipid-treatment developer.

Posted 8/11/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading patient support services strategy, implementation, and management within the pharmaceutical industry, with a strong focus on reimbursement, access, and operational excellence. Proven ability to collaborate across functions and drive successful product launches while ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Patient Support Services StrategyU.S. Healthcare Reimbursement SystemsVendor Management and Contract NegotiationCross-Functional CollaborationData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AccessReimbursementPrior AuthorizationAffordability ProgramsSpecialty Pharmacy OperationsProgram Design and ImplementationKPI MonitoringBudget PlanningMarket AccessCommercial Operations

Soft Skills

Cross-Functional LeadershipCommunicationAnalytical SkillsProblem-SolvingOrganizational Effectiveness

Industry Keywords

PharmaceuticalBiotechnologyPatient ServicesLaunch ReadinessHealthcare ComplianceOperational ExcellenceStakeholder EngagementContinuous ImprovementMarket DynamicsAccess Barriers

About the role

Key responsibilities & impact

Lead the strategy, design, implementation, and ongoing management of NewAmsterdam Pharma's U.S. patient support services function
Define the vision, strategy, roadmap, strategic vision, operating model, and execution plan for Patient Support Services
Design, build, and operationalize programs supporting therapy access, reimbursement, affordability, adherence, patient education, and patient experience
Lead launch readiness planning and execution, establishing capabilities, infrastructure, technology platforms, vendors, processes, and reporting before commercialization
Establish and oversee relationships with patient support hubs, pharmacies, copay administrators, field reimbursement partners, and other vendors
Lead vendor selection, RFP processes, contract negotiations, governance, and performance management
Develop strategies addressing access barriers and supporting patients, caregivers, healthcare providers, and office staff
Partner with Market Access, Commercial, Medical Affairs, Legal, Finance, Supply Chain, and other cross-functional teams
Establish policies, procedures, quality standards, escalation pathways, and compliance controls
Define and monitor KPIs and analytics for onboarding, reimbursement, affordability, adherence, operations, and patient experience
Identify access trends, reimbursement challenges, and market dynamics and translate insights into recommendations
Ensure compliance with healthcare laws, regulations, industry standards, and company policies
Serve as internal subject matter expert and provide strategic guidance to senior leadership and cross-functional teams
Build scalable capabilities supporting future product launches, indications, and organizational growth
Lead budget planning and financial oversight
Drive continuous improvement to enhance efficiency, satisfaction, provider experience, and program effectiveness
Report directly to the Executive Vice President, Market Access & Public Affairs

Requirements

What you’ll need

Bachelor's degree required; advanced degree preferred
Minimum of 12 years of progressive experience in patient services, market access, reimbursement, commercial operations, pharmacy, healthcare services, or related pharmaceutical and biotechnology functions
Experience supporting pre-launch planning and commercial launch execution
Significant experience designing, implementing, and leading patient support service programs in the pharmaceutical or biotechnology industry
Experience leading patient services strategy and execution, launch readiness, and commercialization support for a successful product launch
Deep understanding of patient access, reimbursement, prior authorization, appeals, specialty pharmacy operations, affordability programs, and hub services
Strong knowledge of U.S. healthcare reimbursement systems, payer dynamics, specialty distribution channels, and patient access barriers
Experience selecting, managing, and overseeing patient services vendors, hub providers, copay program administrators, specialty pharmacies, and strategic service partners
Success building and scaling capabilities, processes, infrastructure, and operating models within a growing commercial organization
Ability to balance strategic leadership with hands-on execution and operational oversight
Strong analytical skills and experience using data and performance metrics for business decisions and continuous improvement
Exceptional cross-functional leadership, collaboration, communication, and influencing skills
Ability to lead complex initiatives and align diverse stakeholder groups
Ability to operate with urgency and discipline in a launch environment, navigate ambiguity, and drive alignment and accountability
Strong business acumen and experience presenting recommendations and strategic insights to senior leadership
Proactive, solutions-oriented builder mindset and ability to thrive in a dynamic, fast-paced environment
High organizational effectiveness, attention to detail, and commitment to operational excellence

Benefits

Comp & perks

Annual bonus
Long-term incentives
Health insurance
Dental and vision coverage
Term life and disability coverage
Retirement plans
Remote work arrangement, with in-person attendance based on business needs
Travel based on business needs, including internal meetings, vendor governance reviews, industry events, and customer engagements