Service Desk Analyst – On-Site

Neumo

On-site Service Desk Analyst providing technical support for Neumo’s government-services customers. Troubleshooting hardware, software, network access, and user-account issues through phone and ticketing channels.

Posted 8/14/2026full-timeFairfield, Stroudsburg • Alabama, California, Illinois, Iowa, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United StatesJunior💰 $27 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and customer service, with a strong ability to resolve incidents and requests efficiently. Proficient in using support tools and maintaining user access while fostering teamwork and mentoring junior staff.

Highest-signal resume keywords

Technical SupportActive DirectoryTCP/IP ProtocolsCustomer Service ExperienceA+ Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportIncident ResolutionKnowledge Base ManagementUser Access ManagementTroubleshooting

Soft Skills

Interpersonal SkillsProblem-SolvingCritical ThinkingTeamworkCommunication Skills

Tools & Technologies

Service Tracking ToolRemote Login Tools

Certifications & Qualifications

A+ CertificationCalifornia Law Enforcement Telecommunications (CLETS) Background Check

Industry Keywords

EUC RequestsIT Call CenterTechnical Escalation

Tech Stack

Tools & technologies

AzureDNSSDLCSQLTCP/IP

About the role

Key responsibilities & impact

Serve as the primary point of contact for users seeking technical support
Field incoming end-user EUC requests by phone, self-service, or other standard communication channels
Document customer needs and issues in the service tracking tool
Resolve incidents and requests using known solutions, support tools, and remote login tools
Create and maintain Knowledge Base articles for troubleshooting, resolution, and routing
Partner with other IT functions to support customers and investigate issues
Route incident and request tickets and coordinate with other staff
Create, maintain, and retire user access, login accounts, and application access
Liaise between customers and technical escalation teams
Mentor junior team members
Act independently as needed
Perform other duties as assigned

Requirements

What you’ll need

High school diploma
1–2 years of customer service experience
1–2 years of experience supporting an IT call center
Working knowledge of Active Directory
Working knowledge of TCP/IP protocols
Excellent interpersonal and customer service skills
Problem-solving and critical-thinking skills
Excellent written and verbal communication skills
Ability to quickly diagnose and resolve technical issues
Exceptional teamwork skills
Ability to act independently as needed
Must pass a California Law Enforcement Telecommunications (CLETS) background check
Authorization to work in the United States
A+ certification preferred

Benefits

Comp & perks

Competitive benefits and compensation package
Equal Opportunity Employer