Client Success Manager

NetCov

Client Success Manager ensuring client success by aligning services with clients' business objectives. Building relationships and optimizing technology experiences at a tech solutions firm.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong, long-term relationships with clients, serving as their primary point of contact for all service-related matters.
Continuously monitor and assess the health of client accounts, proactively identifying opportunities for improvement and growth.
Establish and maintain quality assurance processes to ensure the consistent delivery of high-quality services.
Monitor service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed client expectations.
Work closely with technical teams to ensure that services are meeting or exceeding client expectations, and that service-level agreements (SLAs) are consistently met.
Identify opportunities for upselling and cross-selling additional services to existing clients, while also managing contract renewals.
Gather and analyze client feedback to drive continuous improvement in service quality.
Keep clients informed of updates, outages, and other relevant information, maintaining clear and effective communication.
Develop and maintain operational performance metrics and reports. Analyze data to make data-driven decisions and drive improvements.

Requirements

What you’ll need

Proven experience in customer success, account management, or similar role.
Preferably in the IT industry.
Strong technical acumen and the ability to understand complete IT solutions.
Exceptional communication and interpersonal skills.
Excellent problem-solving and analytical abilities.
A proactive and client-centric mindset.
Strong project management skills.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NetCov Website LinkedIn All Job Openings 201 - 500 employees 🔒 Cybersecurity 📋 Compliance 🤝 B2B 💰 Private equity on 2022-11 Cybersecurity
Compliance
B2B NetCov is a managed IT and cybersecurity firm that delivers managed IT services, cloud solutions, compliance management, AI-driven advisory, and cybersecurity to businesses across industries. With about 30 years of experience, 350+ staff, and partnerships with providers like AWS and Microsoft, NetCov focuses on secure, scalable, people-first IT support, regulatory compliance (including CMMC/NIST readiness), and AI-enabled automation for organizations such as AEC firms, credit unions, defense contractors, private equity-backed companies, and nonprofits. Client Success Manager 🔥 42 minutes ago 🇺🇸 United States – Remote 💵 $65k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤝 Client Partner Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build and maintain strong, long-term relationships with clients, serving as their primary point of contact for all service-related matters.
Continuously monitor and assess the health of client accounts, proactively identifying opportunities for improvement and growth.
Establish and maintain quality assurance processes to ensure the consistent delivery of high-quality services.
Monitor service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed client expectations.
Work closely with technical teams to ensure that services are meeting or exceeding client expectations, and that service-level agreements (SLAs) are consistently met.
Identify opportunities for upselling and cross-selling additional services to existing clients, while also managing contract renewals.
Gather and analyze client feedback to drive continuous improvement in service quality.
Keep clients informed of updates, outages, and other relevant information, maintaining clear and effective communication.
Develop and maintain operational performance metrics and reports. Analyze data to make data-driven decisions and drive improvements. 🎯 Requirements
Proven experience in customer success, account management, or similar role.
Preferably in the IT industry.
Strong technical acumen and the ability to understand complete IT solutions.
Exceptional communication and interpersonal skills.
Excellent problem-solving and analytical abilities.
A proactive and client-centric mindset.
Strong project management skills.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Success Manager 🔥 6 hours ago KENTECH 51 - 200 📋 Compliance 👥 HR Tech 🔐 Security Website LinkedIn All Job Openings Client Success Account Manager at KENTECH driving client relationships and account growth in a fully remote setting. Focused on onboarding, training, and ensuring customer satisfaction with investigative services. 🇺🇸 United States – Remote 💵 $40k - $50k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤝 Client Partner Manager, Client Sales Insights 🔥 7 hours ago Circana 5001 - 10000 Website LinkedIn All Job Openings Account Manager in Client Sales Insights at Circana, focusing on media and analytics for CPG and OTC industries. Collaborating with clients to provide actionable media execution recommendations. 🇺🇸 United States – Remote 💵 $65k - $72k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🤝 Client Partner Client Manager, Customer Success 🔥 10 hours ago JDPA LIMITED - 🚗 Transport ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Client Manager utilizing advanced analytics to support OEM clients in the automotive industry. Collaborating with engineering teams to enhance vehicle quality and customer satisfaction. 🇺🇸 United States – Remote 💵 $110k - $130k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🤝 Client Partner Finance Business Partner – Client Facing 🔥 10 hours ago Pinnacle Group, Inc. 5001 - 10000 🏢 Enterprise 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Finance Business Partner at Pinnacle Group managing client invoicing and payment operations. Leading AR analysts team and driving continuous improvement in financial operations. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤝 Client Partner Manager, Client Success 🔥 12 hours ago GoodRx 501 - 1000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals 👥 B2C Website LinkedIn All Job Openings Manager, Client Success responsible for leading Account Managers focused on relationship management within Pharma and Agency clients, ensuring satisfaction and contract renewals. 🇺🇸 United States – Remote 💵 $102k - $216k / year 💰 $100M Private Equity Round on 2020-09 ⏰ Full Time 🟠 Senior 🔴 Lead 🤝 Client Partner 🦅 H1B Visa Sponsor View More Client Partner Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Data AnalysisQuality Assurance ProcessesService Level Agreements (SLAs)Key Performance Indicators (KPIs)Upselling and Cross-SellingContract Management

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsProblem-Solving AbilitiesProactive MindsetClient-Centric Approach