Service Desk Specialist II

NetCov

Service Desk Specialist II providing tier 2 support for clients of Network Coverage. Collaborating with teams to ensure smooth IT operations while managing IT issues.

Posted 7/9/2026full-timeArlington • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $59,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDNSFirewallsSwitching

About the role

Key responsibilities & impact

Provide Tier 2 support to clients for hardware, software, network and security issues.
Collaborate with other support roles for efficient problem resolution.
Manage client IT systems and adhere to service level agreements.
Monitor and optimize client systems for efficient performance.
Maintain clear client communication and set expectations on active support inquiries.

Requirements

What you’ll need

Bachelor's degree or Associate’s degree in Information Technology, Computer Science, Network Administration or related field.
2-5 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position.
Industry certifications e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA, or similar, are highly desirable.
Expanded technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security.
Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, Exchange/Office 365 and desktop applications.
Proficiency with LAN/WAN connectivity designs, firewalls, switching and wireless.
Management of cloud systems including AWS, Azure and Office 365.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NetCov Website LinkedIn All Job Openings 201 - 500 employees 🔒 Cybersecurity 📋 Compliance 🤝 B2B 💰 Private equity on 2022-11 Cybersecurity
Compliance
B2B NetCov is a managed IT and cybersecurity firm that delivers managed IT services, cloud solutions, compliance management, AI-driven advisory, and cybersecurity to businesses across industries. With about 30 years of experience, 350+ staff, and partnerships with providers like AWS and Microsoft, NetCov focuses on secure, scalable, people-first IT support, regulatory compliance (including CMMC/NIST readiness), and AI-enabled automation for organizations such as AEC firms, credit unions, defense contractors, private equity-backed companies, and nonprofits. Service Desk Specialist II 🔥 1 hour ago 🏢 Arlington – Onsite 💵 $59k - $80k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Tier 2 support to clients for hardware, software, network and security issues.
Collaborate with other support roles for efficient problem resolution.
Manage client IT systems and adhere to service level agreements.
Monitor and optimize client systems for efficient performance.
Maintain clear client communication and set expectations on active support inquiries. 🎯 Requirements
Bachelor's degree or Associate’s degree in Information Technology, Computer Science, Network Administration or related field.
2-5 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position.
Industry certifications e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA, or similar, are highly desirable.
Expanded technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security.
Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, Exchange/Office 365 and desktop applications.
Proficiency with LAN/WAN connectivity designs, firewalls, switching and wireless.
Management of cloud systems including AWS, Azure and Office 365. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Luxury Wine Specialist 🕒 June 26 Johnson Brothers 1001 - 5000 🛒 Retail Website LinkedIn All Job Openings Luxury Wine Specialist managing luxury consumer events and brand partnerships for a leading wine distributor. Driving sales growth and market presence in Alexandria and Arlington markets. 🏢 Arlington – Onsite 💵 $75k - $85k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level Desk Officer – Multiple Levels 🕒 June 25 FRDA, LLC 51 - 200 Website LinkedIn All Job Openings Desk Officer managing US Government client operations in specific issues and geographies. Supporting various programmatic activities with a focus on National Security issues. 🏢 Arlington – Onsite ⏰ Full Time 🟢 Junior Direct Support Professional 🕒 June 25 Addus HomeCare 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Direct Support Professional providing in-home assistance to seniors and disabled individuals. Fostering independence through supportive care and flexible hours with Addus HomeCare. 🏢 Arlington – Onsite 💵 $15 / hour ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Systems AdministrationActive DirectoryDNSDHCPVDI TechnologiesLAN/WAN ConnectivityFirewallsSwitchingVirtualizationSecurity

Soft Skills

Client CommunicationCollaborationProblem Resolution

Certifications

CompTIA A+Network+Security+Microsoft MCPCisco CCNA