Service Desk Specialist

NetCov

Service Desk Specialist providing technical support to clients via phone, email, and on-site visits. Collaborating with teams to maintain high levels of customer satisfaction and operational efficiency.

Posted 7/2/2026full-timeHouston • Texas • 🇺🇸 United StatesJunior💰 $46,125 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzure

About the role

Key responsibilities & impact

Provide effective technical support to clients via phone, email and RMM toolset.
Diagnose and resolve desktop application and hardware related issues.
Act as a supportive technical resource for the team, ensuring service needs are met.
Manage client IT systems and adhere to service level agreements and standard operating procedures.
Maintain a daily 85% billable rate working tickets and answering phone calls.
Monitor and optimize client systems for efficient performance, reliability and security.
Maintain clear client communication and set expectations on active support inquiries.
Identify opportunities to enhance process efficiency and implement best practices.

Requirements

What you’ll need

Associate’s degree in Information Technology, Computer Science, Network Administration or related business field.
1-3 years of relevant IT experience as either a Help Desk Analyst, Desktop Administrator, IT Specialist or similar position.
Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NetCov Website LinkedIn All Job Openings 201 - 500 employees 🔒 Cybersecurity 📋 Compliance 🤝 B2B 💰 Private equity on 2022-11 Cybersecurity
Compliance
B2B NetCov is a managed IT and cybersecurity firm that delivers managed IT services, cloud solutions, compliance management, AI-driven advisory, and cybersecurity to businesses across industries. With about 30 years of experience, 350+ staff, and partnerships with providers like AWS and Microsoft, NetCov focuses on secure, scalable, people-first IT support, regulatory compliance (including CMMC/NIST readiness), and AI-enabled automation for organizations such as AEC firms, credit unions, defense contractors, private equity-backed companies, and nonprofits. Service Desk Specialist 🔥 2 hours ago 🏢 Houston – Onsite 💵 $46.1k - $70k / year ⏰ Full Time 🟢 Junior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide effective technical support to clients via phone, email and RMM toolset.
Diagnose and resolve desktop application and hardware related issues.
Act as a supportive technical resource for the team, ensuring service needs are met.
Manage client IT systems and adhere to service level agreements and standard operating procedures.
Maintain a daily 85% billable rate working tickets and answering phone calls.
Monitor and optimize client systems for efficient performance, reliability and security.
Maintain clear client communication and set expectations on active support inquiries.
Identify opportunities to enhance process efficiency and implement best practices. 🎯 Requirements
Associate’s degree in Information Technology, Computer Science, Network Administration or related business field.
1-3 years of relevant IT experience as either a Help Desk Analyst, Desktop Administrator, IT Specialist or similar position.
Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Material Handler II 🔥 10 hours ago GXO Logistics, Inc. 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Material Handler II involved in logistics operations at GXO, moving materials and managing inventory. Role includes packing, verifying orders, and operating warehouse equipment while ensuring safety in the workplace. 🏢 Houston – Onsite ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required Material Handler II – Weekend Day Shift 🕒 Yesterday GXO Logistics, Inc. 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Material Handler II supporting logistics operations by moving materials and structuring packaging. Ensuring accurate order verification and inventory management under a supportive team environment. 🏢 Houston – Onsite ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required Material Handler, Day Shift 🕒 Yesterday GXO Logistics, Inc. 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Material Handler responsible for moving materials and managing inventory in a logistics environment. Join GXO's team to excel in a supportive work environment. 🏢 Houston – Onsite ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required Material Handler II – Weekend Day Shift 🕒 2 days ago GXO Logistics, Inc. 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Material Handler II role at GXO supporting sophisticated supply chain solutions. Involves moving materials, verifying orders, and constructing packaging boxes. 🏢 Houston – Onsite ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required Material Handler 🕒 June 25 GXO Logistics, Inc. 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Material Handler at GXO helping to provide supply chain solutions. Requires movement of materials, packing, and adherence to safety protocols. 🏢 Houston – Onsite ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Desktop AdministrationHelp Desk SupportIT TroubleshootingSystem OptimizationRMM Toolset Usage

Soft Skills

Team SupportClient Relationship ManagementExpectation Setting

Certifications

CompTIA A+CompTIA Network+CompTIA Security+Amazon AWSMicrosoft AzureMicrosoft MCPCisco CCNA