Service Desk Engineer

NetCov

Service Desk Engineer providing IT managed services at NetCov. Responsible for IT infrastructure stability and security with a focus on client support and technical guidance.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $61,875 - $82,500 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDNSFirewallsSwitching

About the role

Key responsibilities & impact

Timely and effective resolution of client issues and service requests.
Act as a primary technical resource for the team, ensuring service needs are met.
Develop and maintain strong relationships with both clients and team members.
Manage client IT systems and adhere to service level agreements.
Execute on root-cause analysis as needed.
Perform additional tasks and responsibilities as assigned by your manager, which may include duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations.
Monitor and optimize client systems for efficient performance, reliability and security.
Produce and update technical documentation for client systems and team training.
Collaborate with engineers and support teams to identify client trends.
Provide technical leadership and guidance to the managed services team members.
Foster a collaborative knowledge-sharing environment within the team.
Identify training opportunities within the team and provide feedback as needed.
Remain updated on emerging technologies and industry trends.
Identify innovative solutions to enhance service delivery.
Recognize opportunities to enhance process efficiency, business security and implement best practices.

Requirements

What you’ll need

5-7 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position.
Bachelor’s degree or Associate’s degree in Information Technology, Computer Science, Network Administration or related business field.
Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable.
Advanced Technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security.
Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies and Exchange/Office 365.
Experience with LAN/WAN connectivity designs, firewalls, switching and wireless.
Management of cloud systems including AWS, Azure and Office 365.
Experience with various troubleshooting tools and techniques.

Benefits

Comp & perks

Competitive Compensation: Competitive base salary plus performance-based incentives and commissions.
Professional Growth: Access to continuous training, career development, and opportunities for advancement within a rapidly growing company.
Collaborative Culture: Join a team of passionate professionals who work together to solve complex challenges and deliver exceptional service to our clients.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root-cause analysistechnical documentationtroubleshootingcloud systems managementLAN/WAN connectivityfirewallsvirtualizationsecurityMicrosoft server operating systemsActive Directory

Soft Skills

client relationship managementteam collaborationtechnical leadershipknowledge sharingprocess efficiencyproblem-solvingcommunicationtraining and feedbackadaptabilityinnovation

Certifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft MCPCisco CCNA