Customer Success Manager

Net Driven

Customer Success Manager at Net Driven serving as primary contact for customers, enhancing service via digital solutions. Focus on customer retention, relationship building, and positive satisfaction scores.

Posted 7/24/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and consultative sales, leveraging strong communication and relationship-building skills to enhance customer satisfaction and retention. Proficient in utilizing business tools to track performance and identify opportunities for improvement.

Highest-signal resume keywords

Customer Relationship ManagementConsultative Sales ExperienceDigital Advertising KnowledgeSalesforce ProficiencyPublic Speaking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionAccount ManagementDigital AdvertisingMarketing SolutionsData AnalysisPerformance TrackingPresentation SkillsMicrosoft Office ProficiencyDetail OrientationProblem Solving

Soft Skills

Relationship BuildingVerbal CommunicationWritten CommunicationSelf-StarterTeam Collaboration

Tools & Technologies

SalesforceJiminnyPower BIVonage

Certifications & Qualifications

Associates Degree in Business Administration

Industry Keywords

Customer SuccessConsultative RoleAuto Service IndustryMedia SalesCustomer Satisfaction

About the role

Key responsibilities & impact

The Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings.
This position uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven.
A successful person in this role becomes a true customer partner — helping dealers sell, service, and retain more customers, while expanding their shop's revenue opportunities.
Help independent auto service and tire businesses thrive in a competitive market space.
Become an expert on all Net Driven products (within the first 90 days of employment).
Consistently lead quarterly business reviews with your portfolio of customers.
Build strong customer relationships through remote, web meetings and professional virtual communication.
Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS).
Maintain and uphold all internal processes and procedures.
Proactively seek to improve tasks and meet company goals.
Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

Requirements

What you’ll need

An Associates Degree in Business Administration or related field, required.
Professional experience specifically in a consultative, account management, and/or customer retention role, preferred.
Experience in digital advertising, marketing, agency, or media sales preferred; call-center experience a plus.
Demonstrate public speaking and presentation ability. Excellent verbal and written communication skills, required.
Superior relationship-building skills.
Detail oriented, punctual and professional.
Self-starter who works well independently, on a team, and under deadline pressure.
A workspace that allows you to hold business meetings without interruptions.
Proficient in Microsoft Office products, required.

Benefits

Comp & perks

Competitive base salary plus performance-based incentives tied to customer retention and qualified referrals — the stronger your results, the greater your earning potential.