Implementation Specialist

Nest Veterinary

Implementation Specialist managing the onboarding process for veterinary hospitals at Nest Veterinary. Coordinating logistics, training teams, and ensuring seamless launches in a high-growth industry.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own the launch. You'll serve as project lead for new hospital onboarding — driving timelines, managing deliverables, and co-leading rollouts alongside Hospital Success Managers to ensure a seamless, coordinated experience for every practice.
Prepare hospital teams to succeed with care plans from day one. You'll deliver training sessions that equip veterinary staff with the knowledge, confidence, and workflows they need to successfully introduce care plans as part of their practice offerings — making the transition feel natural, not disruptive.
Execute the behind-the-scenes work that makes launches run smoothly. You'll manage scheduling, resource allocation, and communication flow; confirm all readiness checkpoints before go-live; and align internal teams, vendors, and hospital staff so nothing falls through the cracks.
Be the checkpoint owner. You'll conduct readiness reviews to verify integrations, configurations, and systems are launch-ready; coordinate with Engineering, clients, and Support on any outstanding requirements; and document all technical and logistical sign-offs for a clean handoff.
Your work doesn't end at launch. You'll partner with Hospital Success Managers throughout the onboarding lifecycle, support a smooth transition to the ongoing support team, and bring post-launch insights back to Product, Engineering, and Hospital Success to continuously improve the process.

Requirements

What you’ll need

2+ years in SaaS implementation, operations, or project management (veterinary or healthcare experience is a plus)
Experience training or enabling client-facing teams — you know how to make complex concepts click
Demonstrated ability to coordinate logistics across multiple stakeholders and keep projects on track
Epic organizational skills with a track record of meeting deadlines in fast-moving environments
Excellent communicator — clear and confident with both internal teams and hospital staff
Familiarity with veterinary practice workflows or healthcare systems is a plus
Startup experience preferred — you're comfortable building as you go and raising your hand when something could be better
Familiarity with CRM Database workflows

Benefits

Comp & perks

5X growth trajectory — your work will directly shape how we scale
High visibility role — every hospital launch has your fingerprints on it
Mission that matters — more pets getting the preventive care they need because practices are set up to succeed
Ground-floor opportunity — help define what great implementation looks like at a category-leading company
Teammates who show up — kind, motivated, and genuinely collaborative

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS implementationproject managementlogistics coordinationtraining deliveryworkflow managementreadiness reviewsresource allocationintegration verificationclient enablementdeadline management

Soft Skills

organizational skillscommunicationcollaborationproblem-solvingadaptabilityleadershipattention to detailtime managementinterpersonal skillscritical thinking