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IT Systems Administrator
Ness Digital EngineeringIT Systems Administrator providing support for end-users and cloud technologies at Ness Digital Engineering. Handling Windows and Mac support along with administration of Microsoft 365 services.
Tech Stack
Tools & technologiesAWSAzureCloudDNSServiceNowSQLTCP/IP
About the role
Key responsibilities & impact- Provide first and second-line support for Windows 10/11 and Mac devices, laptops, desktops, and peripherals
- Troubleshoot common hardware and software issues, including drivers, connectivity, performance, and application errors
- Support Office 365 applications (Outlook, Teams, SharePoint, OneDrive)
- Set up, configure, and maintain user accounts, devices, and profiles
- Assist with on-site and remote technical support (using RMM or other remote tools)
- Assist with Onboarding and Offboarding of users
- Administration of Microsoft 365 services (Azure AD, Exchange Online, Teams, Intune)
- Support endpoint management activities such as device compliance, application deployment, and policy updates via Microsoft Intune
- Monitor cloud service health dashboards and assist with resolving basic issues
- Collaborate with the MSP for escalations, service tickets, and incidents outside local scope
- Serve as a technical contact for SaaS customers, providing high-quality troubleshooting and guidance
- Diagnose issues involving IIS, Microsoft SQL, and data flows
- Monitor the health and performance of AWS resources (Instances, Route 53, AWS Backups)
- Collaborate with engineering or development teams to escalate product or platform issues
- Assist with technical onboarding, feature walkthroughs, and environment readiness checks
Requirements
What you’ll need- strong troubleshooting skills
- excellent communication
- experience in cloud technologies such as Microsoft 365 and AWS
- strong background in IIS
- strong SQL experience
- minimum of 4 years of experience in IT support or service desk
- solid understanding of Windows and Mac operating systems
- knowledge of Microsoft 365 (Azure AD identities, Exchange Online, Teams)
- understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN)
- exceptional communication skills, both written and verbal
- ability to prioritize tasks and work independently or within a team
- experience with Microsoft Intune or other MDM/MAM solutions (nice to have)
- CompTIA A+, Network+, or Microsoft certifications (nice to have)
- experience using ticketing systems such as ServiceNow, Jira, or HubSpot (nice to have)
Benefits
Comp & perks- access to trainings and certifications
- bonuses
- aids
- socializing activities
- attractive compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingWindows 10Windows 11Mac OSIISMicrosoft SQLMicrosoft 365AWSMicrosoft Intunenetworking fundamentals
Soft Skills
communicationprioritizationindependenceteamwork
Certifications
CompTIA A+CompTIA Network+Microsoft certifications