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IT AI Operations Engineer
Ness Digital EngineeringAI Operations Engineer working with internal AI platform, administering components and supporting production. Collaborating with Development, DevOps, and Security teams to ensure operational excellence.
Tech Stack
Tools & technologiesAzureCloudGrafanaITSMServiceNow
About the role
Key responsibilities & impact- Operate and support our client's AI platform in production
- Administer its components, monitor health and usage
- Measure KPIs and empower business users to deploy their own self-service AI deliverables
- Administer the live AI platform components: AI agents, Models Gateway, RAG services
- Manage day-to-day operational tasks: user and access administration, configuration changes
- Monitor platform health, availability, and performance
- Act as first-line and second-line support for AI platform issues
- Own the incident and ticket lifecycle
- Define, measure, and report KPIs that show platform value
- Help business users publish and deploy their own self-service AI deliverables
- Provide hands-on onboarding, guidance, and office hours
- Operate the platform in line with security and governance policies
- Work closely with the Development and DevOps teams as the operational voice of the platform
Requirements
What you’ll need- 3+ years in IT operations, application support, platform operations, or a similar service-oriented role
- Hands-on experience operating and monitoring cloud services (Azure preferred)
- Familiarity with observability and monitoring tools: Azure Monitor, Application Insights, Log Analytics, or Grafana
- Experience with IT service management and ticketing (e.g. ServiceNow)
- Strong support and customer-service mindset
- Understanding of identity and access administration: Entra ID, RBAC
- Ability to define and report KPIs and build clear dashboards
- Comfort working with AI / LLM-based products as an operator and enabler
Benefits
Comp & perks- access to trainings and certifications
- bonuses
- socializing activities
- attractive compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI platform operationcloud servicesKPI measurementidentity and access administrationAzureobservability toolsmonitoring toolsIT service managementticketing systemsdashboard creation
Soft Skills
customer service mindsetsupport skillscommunicationguidanceproblem-solvingcollaborationoperational managementincident managementuser administrationconfiguration management