Application Support Engineer
Ness Digital Engineering
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $65,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AnsibleAWSCloudEC2LinuxOraclePerlPostgresPythonRubySQL
About the role
- Team up with highly talented and highly motivated engineers and architects using AWS
- Deploy, monitor, automate & support a highly scalable real-time critical platform impacting millions of individuals
- Manage complex applications hosted on cloud
- Support application maintenance activities
- Manage daily data processing and troubleshoot failures
- Build proactive monitoring & alerting service
- Automation using Ansible, Python, Perl scripting
- Setup and secure new application instances
- Change management: build deployment and rollback plans and procedures
- Deploy patches & fixes
- Create and maintain knowledge base for technical resolutions
- Create and setup deployment scripts for different environments (Test vs Prod)
- Configure and optimize instances and web servers for optimal performance
- Support, architect and implement alongside Technical & Operations teams for customer infrastructure & application deployments
- Work on critical, highly complex customer problems that span multiple AWS services
- Build and improve customer operations through scripts to automate and deploy AWS resources
- Collaborate to build utilities and tools for internal use to operate safely at high speed and scale
- Drive customer communication during critical events
- Provide on-call off hour support and work in 24x7 shift environment
Requirements
- 5+ years of relevant experience
- Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
- Strong problem solving, analytical and communication skills
- Exposure in handling complex application performance issues
- Exposure to APM tools like AppDynamics, Dynatrace
- Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN)
- Good experience in a DevOps environment / Operations team / Infrastructure Operations team
- Excellent Troubleshooting skills
- OS level knowledge (Windows or Linux)
- Database skills (SQL, Oracle or Postgres / Casandra)
- Application Server skills (Tomcat, WebLogic, WebSphere)
- Good understanding on Networking, Load balancers
- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell)
- Experience in working with tools like OpsGenie, Nagios, Rundeck
- Cloud / Application level Security experience (desired)
- Experience in Banking & Financial domain (desired)
- Has worked in an Agile / Sprint development model
- Provide on-call off hour support and flexible to work in 24*7 shift environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AWSAnsiblePythonPerlSQLOraclePostgresTomcatWebLogicWebSphere
Soft skills
problem solvinganalytical skillscommunication skillstroubleshooting skills