Junior Technical Support Engineer, German

Ness Digital Engineering

Junior Technical Support Engineer at Ness Digital Engineering providing effective technical support to customers and resolving issues. Collaborate with customers and team to ensure top-notch assistance and solutions.

Posted 5/18/2026full-timeTimisoara • 🇷🇴 RomaniaJuniorWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty
Provide friendly and effective technical support to customers via various channels, ensuring their confidence in our assistance.
Actively listen to customers, asking relevant questions, and appropriately challenging them to ensure thorough issue understanding.
Take ownership of each assigned incident from start to resolution, providing timely updates and maintaining communication throughout the process.
Collaborate with customers to determine the severity and priority of each issue, adhering to SLA targets for resolution.
Focus on root cause correction to prevent issue recurrence, proactively pulling challenging cases to sharpen skills.
Create and update knowledge base articles using KCS methodology, contributing to the collective knowledge of the team.
Continuously develop industry knowledge, identify and report software issues, maintain consistent performance, and avoid escalation through effective communication and resource engagement.

Requirements

What you’ll need

Bachelor’s degree in computer science, Business Information Systems, Networking or similar field, or equivalent work experience required
Minimum 2 years' experience in technical support, specifically supporting Internet Service Providers, networks, or Business Software.
Proficient in at least one technology area such as Contact center software, Telecommunications, Computer Networking, Programming, or Integrations.
Strong technical skills encompassing various technologies including protocols, databases, APIs, scripting, and browser software.
Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP, SIP, IP Routing)
Familiarity with CRM software like Salesforce.
Exceptional written and verbal communication skills, adept at capturing details fluently during conversations while maintaining assertiveness and friendliness.
Effective time management and multitasking abilities in dynamic, interrupt-driven environments.
Demonstrated ability to work both independently and collaboratively in fast-paced settings, with adaptability and strong problem-solving skills.

Benefits

Comp & perks

access to trainings and certifications
bonuses
socializing activities
attractive compensation

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportContact center softwareTelecommunicationsComputer NetworkingProgrammingIntegrationsprotocolsdatabasesAPIsscripting

Soft Skills

effective communicationactive listeningproblem-solvingtime managementmultitaskingadaptabilitycollaborationassertivenessfriendliness