Salesforce Business Analyst
Ness Digital Engineering
full-time
Posted on:
Location Type: Remote
Location: Romania
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Tech Stack
About the role
- Translate business needs into detailed user stories, acceptance criteria, and functional specifications using tools like JIRA;
- Document As-Is and To-Be process flows, data models, and system touchpoints using Confluence or similar documentation platforms;
- Maintain and groom the product backlog, ensuring alignment with business priorities and overall roadmap;
- Conduct impact assessments and feasibility studies for new features and enhancements;
- Recommend scalable Salesforce solutions leveraging Sales Cloud, Service Cloud, Experience Cloud, Flows, Approval Processes, and platform automation features;
- Ensure solutions adhere to Salesforce best practices, platform governance, and architectural guidelines;
- Support developers and architects by clarifying requirements and validating solution designs;
- Work closely with technical teams through the development lifecycle, ensuring requirements are correctly implemented;
- Develop UAT plans, create test scenarios, coordinate UAT cycles with business users, and track issues to closure;
- Manage release readiness tasks, ensuring deployment documentation is complete and stakeholders are trained;
- Conduct end-user training sessions, create training materials, and support onboarding for internal users and portfolio company teams;
- Support data mapping, data harmonization, migration activities, and validation—particularly for multi-org or multi-portfolio reporting needs;
- Define meaningful dashboards and reporting requirements for pipeline visibility, portfolio monitoring, and operational insights;
- Act as the bridge between business users and the Salesforce technical team;
- Facilitate cross-functional alignment, ensuring prioritization and dependencies are clearly understood;
- Provide transparent communication on progress, risks, and changes;
- Contribute to sprint ceremonies (refinement, planning, demo, retro) in agile delivery environments.
Requirements
- 8-10 years of Business Analyst experience, with at least 5 + years on Salesforce projects
- Strong knowledge of Salesforce Sales Cloud, Service Cloud, and Flows
- Hands-on experience with JIRA, Confluence, backlog management, and roadmap planning
- Strong abilities in process documentation, data modeling, and writing user stories
- Understanding of Salesforce security model, permission sets, record access, and governance
- Experience managing UAT, defect triage, and user training
- Strong communication, analytical, and stakeholder management skills
- Familiarity with data migration tools (Data Loader) and integrations (API concepts)
- Salesforce Administrator certification
- Strong documentation discipline and structured thinking
- Ability to drive clarity, facilitate workshops, and influence decisions
- Detail-oriented, proactive, and comfortable managing parallel priorities.
Benefits
- access to trainings and certifications
- bonuses
- aids
- socializing activities
- attractive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce Sales CloudSalesforce Service CloudSalesforce Flowsprocess documentationdata modelinguser storiesUAT managementdata migrationdefect triagebacklog management
Soft Skills
communicationanalytical skillsstakeholder managementstructured thinkingdetail-orientedproactivefacilitationinfluence decisionsdrive claritymanage parallel priorities
Certifications
Salesforce Administrator certification