Customer Support Engineer
Ness Digital Engineering
full-time
Posted on:
Location Type: Hybrid
Location: Kosice • 🇸🇰 Slovakia
Visit company websiteSalary
💰 €1,920 per month
Job Level
Mid-LevelSenior
Tech Stack
LinuxOraclePostgresSQL
About the role
- troubleshoot technical issues
- guide users through solutions
- ensure customer satisfaction through timely and effective communication
- document solutions and contribute to the knowledge base
- collaborate with engineering and product teams to escalate and resolve complex problems
- respond to customer inquiries via email, chat, and phone
Requirements
- Bachelor's degree in Engineering, Computer Science, or related field
- Experience with customer support tools and ticketing systems
- Ability to work independently and as part of a team
- Strong problem solving, analytical and communication skills
- Experience in a DevOps environment / Operations team / Infrastructure Operations team
- Excellent Troubleshooting skills
- OS knowledge (Windows or Linux)
- Database skills ( SQL ,Oracle or Postgres / Casandra)
- Experience in a SaaS or tech environment
- Basic scripting or programming knowledge
Benefits
- access to trainings and certifications
- bonuses
- aids
- socializing activities
- attractive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproblem solvinganalytical skillsOS knowledgedatabase skillsscriptingprogrammingSQLOraclePostgres
Soft skills
communicationcustomer satisfactioncollaborationindependenceteamwork
Certifications
Bachelor's degree in EngineeringBachelor's degree in Computer Science