Ness Digital Engineering

Application Support Engineer

Ness Digital Engineering

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $55,000 - $65,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AnsibleAWSCloudEC2LinuxOraclePerlPostgresPythonRubySQL

About the role

  • Managing Complex Applications hosted on cloud
  • Support Application maintenance activities
  • Managing Daily data processing & troubleshoot failures
  • Building proactive Monitoring & alerting service
  • Automation using ansible, python, Perl scripting
  • Setup & securing new Application instances
  • Change management, Building deployment and rollback plans and procedures
  • Deploying patches & Fixes
  • Creating and maintaining knowledge base for various technical resolutions
  • Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
  • Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
  • Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
  • Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
  • Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
  • Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
  • Drive customer communication during critical events.
  • Provide on-call off hour support and flexible to work in 24*7 shift environment

Requirements

  • 5+ years of relevant experience
  • Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
  • Strong problem solving, analytical and communication skills
  • Exposure in handling complex application performance issues
  • Exposure to APM tools like AppDynamics, Dynatrace
  • Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN)
  • Good experience in a DevOps environment / Operations team / Infrastructure Operations team
  • Excellent Troubleshooting skills OS level knowledge (Windows or Linux)
  • Database skills ( SQL ,Oracle or Postgres / Casandra)
  • Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
  • Good understanding on Networking , Load balancers
  • Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
  • Experience in working with tools like OpsGenie, Nagios, Rundeck
  • Additional Skills Desired: Cloud / Application level Security experience experience in Banking & Financial domain Has worked in an Agile / Sprint development model.