Loan Coordinator – Mortgage Operations

Neighbors, Inc.

Loan Coordinator in mortgage operations coordinating borrower documentation and compliance for Neighbors Bank. Collaborating with internal teams to enhance customer experience in a remote environment.

Posted 5/8/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Iowa, Kansas, Mississippi, Montana, Oklahoma, Texas, Utah, Virginia • 🇺🇸 United StatesJunior💰 $65,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text.
Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements.
Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process.
Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards.
Accurately issue compliance disclosures within required timelines.
Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience.

Requirements

What you’ll need

at least 1-year experience working in mortgage operations
managing a borrower pipeline
processing loan files
regularly communicating updates to customers, internal teams, or third-party partners

Benefits

Comp & perks

Comprehensive benefits include health and dental coverage
Wellness program
401(k) match
PTO
Paid holidays
Monthly WFH reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage operationsloan processingdocumentation reviewcompliance analysisfile managementborrower pipeline managementcredit analysisincome verificationasset documentationfee assessment

Soft Skills

clear communicationcustomer servicecollaborationorganizational skillsadaptabilityattention to detailproblem-solvingtime managementinterpersonal skillsproactive updates