Service Delivery Manager

NEC Corporation

Service Delivery Manager managing Business-As-Usual operations for biometric systems at NEC Asia Pacific. Ensuring system availability, incident management, and customer communication.

Posted 6/10/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.
Ensure system availability, operational stability, and compliance with SLA/KPI requirements.
Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.
Lead operational reviews and service governance meetings with customers.
Lead major incident handling, troubleshooting coordination, and service recovery activities.
Drive root cause analysis (RCA) and ensure proper corrective and preventive actions are implemented.
Act as the primary customer-facing representative for operational and service-related matters.
Provide timely updates, incident communication, and operational reporting to customers.
Build strong customer relationships and maintain customer confidence during critical situations.
Prepare operational reports, SLA/KPI reports, incident summaries, and management presentations.
Identify operational gaps and recommend process improvements.

Requirements

What you’ll need

Degree in Information Technology, Computer Science, Engineering, or related field.
Minimum 5–8 years of experience in Service Delivery, Operations Management, or Technical Support environments.
Experience managing mission-critical systems or large-scale enterprise platforms.
Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
Strong experience in incident management, problem management, and customer handling.
Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.
Strong analytical, troubleshooting, and coordination skills.
Excellent communication and stakeholder management skills.
Able to work under pressure and manage critical incidents effectively.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NEC Corporation Website LinkedIn All Job Openings 10,000+ employees Founded 1899 📡 Telecommunications 🏢 Enterprise 🔧 Hardware Telecommunications
Enterprise
Hardware NEC Corporation is a global Japanese technology and engineering company that provides IT and network solutions, communications systems, and hardware to governments, enterprises, and public institutions. It offers telecommunications and networking equipment, enterprise IT services and system integration, as well as data analytics and AI-driven solutions, and operates worldwide with strategic visions like NEC 2030VISION. The company also recruits across a wide range of functions from engineering and data analytics to sales and corporate affairs. Service Delivery Manager Job not on LinkedIn 🔥 38 minutes ago 🏢 Singapore – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.
Ensure system availability, operational stability, and compliance with SLA/KPI requirements.
Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.
Lead operational reviews and service governance meetings with customers.
Lead major incident handling, troubleshooting coordination, and service recovery activities.
Drive root cause analysis (RCA) and ensure proper corrective and preventive actions are implemented.
Act as the primary customer-facing representative for operational and service-related matters.
Provide timely updates, incident communication, and operational reporting to customers.
Build strong customer relationships and maintain customer confidence during critical situations.
Prepare operational reports, SLA/KPI reports, incident summaries, and management presentations.
Identify operational gaps and recommend process improvements. 🎯 Requirements
Degree in Information Technology, Computer Science, Engineering, or related field.
Minimum 5–8 years of experience in Service Delivery, Operations Management, or Technical Support environments.
Experience managing mission-critical systems or large-scale enterprise platforms.
Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
Strong experience in incident management, problem management, and customer handling.
Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.
Strong analytical, troubleshooting, and coordination skills.
Excellent communication and stakeholder management skills.
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Hard Skills & Tools

biometric applicationssystem availabilityoperational stabilityincident managementproblem managementtroubleshootinglog analysisprocess improvementsservice deliveryoperations management

Soft Skills

customer relationshipscommunicationstakeholder managementanalytical skillscoordination skillsability to work under pressureleadershipincident handlingservice governancecustomer confidence