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Associate Support Engineer
NEC CorporationTechnical Support Engineer providing enterprise-level assistance in diagnosing and troubleshooting software and hardware problems. Collaborating with customers through email, chat, and phone.
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Diagnose and troubleshoot software and hardware problems
- Help customers install applications and programs
- Resolve network issues, configuring operating systems and using remote desktop connections to provide immediate support
- Use email and chat applications to give clients quick answers to simple IT issues
- Contact clients via phone and/or provide clear, written instructions and technical manuals for complex problems
- Track system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Provide prompt and accurate feedback to customers
- Prepare accurate and timely reports
- Maintain jovial relationships with clients
Requirements
What you’ll need- 6 months to 1 year experience in L1 support
- Proven work experience in Linux system maintenance
- Hands-on experience with Linux environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BSc degree in Information Technology, Computer Science or relevant field
- Additional certification in Linux or similar technologies is a plus
Benefits
Comp & perks- Health insurance
- Work from home options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Linux system maintenancetroubleshootingnetwork issue resolutionoperating system configurationremote desktop applicationshelp desk softwaretechnical documentationproblem-solvingtechnical support
Soft Skills
communicationcustomer servicerelationship managementwritten instructionsfeedback provision
Certifications
BSc in Information TechnologyBSc in Computer ScienceLinux certification