Support Technician
NEC Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responding to technical inquiries via phone, online chat, or text
- Providing equipment or software specifications and compatibility information
- Recommending alternative products or services during customer resolution
Requirements
- Experience in post-sale technical customer service
- Basic knowledge of technical inquiries related to equipment or software installation
- Ability to follow pre-determined scripts and response guidance tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical customer serviceequipment specificationssoftware specificationssoftware installation
Soft skills
communicationproblem-solvingcustomer resolutionfollowing scriptsguidance tools