D365 F&O L3 Technical Support Analyst – SCM

nDeavour Consulting

D365 F&O Technical Support Analyst handling complex technical incidents and delivering high-quality fixes. Collaborating with teams to ensure best practices in production environments.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests.
Investigate and resolve complex production issues, including:
Batch job failures and performance bottlenecks
Data integrity, posting issues, and intermittent defects
Integration failures and API/service errors
Environment-specific issues across Dev/Test/UAT/Prod
Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques.
Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact.
Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects.
Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering).
Develop and support:
X++ customisations and extensions
SSRS reports, Data Entities, and OData/Custom services
Batch framework enhancements and asynchronous processing
Conduct code reviews to ensure:
Performance, security, maintainability, and supportability
Compliance with coding standards and deployment guardrails
Optimise solution performance through:
Query tuning, indexing recommendations, caching considerations
Efficient batch scheduling and workload separation
Support and enhance integrations including:
OData, REST services, DMF (Data Management Framework)
Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable
Power Platform integration touchpoints (as relevant)
Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing).
Support data activities such as:
Data corrections, reconciliation routines, and entity-based imports/exports
Ensuring auditability and controlled execution of data fixes
Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod).
Work with Azure DevOps to manage:
Work items, branching, pull requests, and build/release pipelines
Maintain and improve CI/CD practices including:
Automated build validation, code quality checks, release approvals
Support LCS activities (as applicable):
Environment health checks, deployable packages, updates/hotfixing
Manage user access rights
Security role troubleshooting and duty/privilege analysis
Support user licencing (assign/remove licences & support licence renewal process)
Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment.
Produce clear technical documentation:
RCA reports, technical notes, deployment runbooks, knowledge base articles
Identify recurring issues and implement problem prevention and automation.
Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer

Requirements

What you’ll need

5+ years hands-on development experience with D365 Finance & Operations
Proven experience working in production support / managed services or a similar BAU environment.
Strong track record of delivering supportable customisations and fixes in live systems.
Strong D365 F&O development skills in:
X++, extensions, event handlers, Chain of Command
Debugging techniques and log/trace analysis
Experience with:
SSRS, Data Entities, DMF
Integrations (OData/services; ideally Azure integration patterns)
Familiarity with:
LCS, deployable packages, servicing and updates
Azure DevOps (repos, PRs, pipelines, releases)

Benefits

Comp & perks

Remote or Hybrid Work Options
Private Health Insurance, including dental care
Additional Holidays after your 1st and 5th year
Sponsored Training & Certifications
Employee Referral Bonuses
Multisport Card – fully covered
Fun Office Space with relaxation zones and free parking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

X++SSRSData EntitiesDMFODataREST ServicesAzure IntegrationsBatch Framework EnhancementsPerformance TuningRoot Cause Analysis

Soft Skills

Problem-SolvingKnowledge TransferCollaboration