Director of Services

NCC Group

Director of Services responsible for managing cybersecurity projects and leading teams at IOActive. Focusing on delivering quality security engagements while maintaining client relationships in the western US.

Posted 6/20/2026full-timeWashington • 🇺🇸 United StatesLead💰 $150,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Work with sales, consultants, PM, and SMEs within the company to plan and scope prospective engagements
Provide active oversight on engagements led by your team, including scoping review, technical approach validation, and quality assurance before client deliverables are released
Serve as the senior escalation point for your team on technically or commercially complex engagement situations
Join client meetings in a leadership and escalation capacity
Support proven project methodologies and heuristics to promote efficient and effective engagement flow
Ensure methodology consistency and IOActive quality standards across your team's engagements
Provide technical judgment and direction when your team needs senior perspective on engagement decisions
Surface delivery patterns and operational themes to the Senior Director for regional or global improvement
Lead, manage, and develop a team of consultants spanning security professional service lines
Conduct performance reviews, career development conversations, and compensation recommendations using IOActive's competency framework and review process
Coach team members through technical challenges, client situations, and career transitions
Build a team culture grounded in IOActive's values: technical excellence, client impact, ownership, cultural intelligence, and bias to action
Identify high-potential consultants and create development paths that prepare them for senior IC and management roles
Manage resource allocation, project staffing, and consultant utilization across your team
Partner with the Senior Director on engagement profitability, scheduling, and pipeline coverage
Oversee time and expense practices, project status reporting, and operational hygiene for your team's engagements
Partner with Sales and the Senior Director on new business and strategic accounts assigned to your team
Maintain working-level client relationships, particularly with Director, Security Architect, Engineering Lead, and Head of Product Security contacts
Translate technical findings into clear business risk language for client leadership
Support proposal, SOW, and RFP development with delivery credibility and accurate scoping
Contribute to global methodologies, report and proposal templates, and intellectual property that improve delivery quality across IOActive
Support business development efforts where your technical expertise and account relationships are needed
Build a personal profile through conference talks, published content, or community participation as opportunities arise
Support team members in developing their own market profiles and technical reputations

Requirements

What you’ll need

6+ years in security professional services, including substantial hands-on delivery experience earlier in your career
3–4 years in a management role (formal management experience preferred; demonstrated leadership of project teams or working groups also considered)
Strong technical background across at least two service lines, with the ability to provide credible technical guidance and quality oversight even where you are not the deepest specialist on the team
Track record of building and developing consultants; visible record of mentoring others and supporting their growth
Experience supporting business development through technical credibility and account partnership — you have helped Sales win or shape deals through your expertise and relationships

Benefits

Comp & perks

A chance to work with an industry leader in cyber security
Access to world-class technical teams and research
A high-energy, collaborative team that values innovation
Flexibility—work remotely or from the office as needed
Opportunities for travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

security professional servicestechnical approach validationquality assuranceproject methodologiesperformance reviewsresource allocationproject staffingbusiness developmentproposal developmenttechnical guidance

Soft Skills

leadershipcoachingteam managementcommunicationmentoringcultural intelligenceclient impactownershiptechnical excellencecareer development