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Delivery Manager – Retail Service Provider
nbn® AustraliaRSP Delivery Manager managing relationships and operational targets with RSP partners at nbn. Leading service delivery and continuous improvement to enhance customer-centric experiences.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service delivery management, focusing on operational relationships, governance, and quality assurance. Proficient in advocating for RSP needs and ensuring compliance with service level agreements and contractual commitments.
Highest-signal resume keywords
Service Delivery ManagementGovernance PracticesQuality AssuranceSix Sigma CertificationWholesale Broadband Agreement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service ActivationTechnical SupportProject ManagementOperational Delivery ModelsContractual Compliance
Soft Skills
Stakeholder EngagementCustomer-Centric AdvocacyPlanning Guidance
Certifications & Qualifications
Six Sigma
Industry Keywords
Wholesale Broadband AgreementRSP PartnershipsOperational PracticesService Level Agreements
About the role
Key responsibilities & impact- lead the operational relationship between nbn and RSP partners
- ensure contractual commitments with clarity, care and consistency
- work closely with RSPs and stakeholders to support WBA Service Level Agreements and operational targets
- provide planning guidance and coordinate timely RSP connectivity to network infrastructure
- embed strong operational practices for new RSPs following onboarding
- act as a trusted voice of the RSP within nbn, advocating for improvements and a customer-centric experience
Requirements
What you’ll need- experienced service delivery professional
- experience in service delivery including service activation, assurance or technical support
- strong foundation in governance, quality assurance or project management practices
- relevant certifications such as Six Sigma or similar frameworks
- deep appreciation for operational delivery models
- sound understanding of the commercial constructs that underpin the Wholesale Broadband Agreement
Benefits
Comp & perks- equal employment
- great training
- true flexible working arrangements
- 18 weeks of paid parental leave
- actively employee-led diversity pillars