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nbn® Australia

Release Control and Incident Response Lead

nbn® Australia

Release Control and Incident Response Lead at nbn managing software systems for Field Services. Ensuring safe releases and coordinating incident responses while collaborating with various teams.

Posted 7/7/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical expertise in delivering and operating software systems within complex IT environments, with a focus on incident, service, and release management. Capable of leading teams, coordinating outcomes, and applying SLA/KPI frameworks while ensuring operational readiness and effective incident response.

Highest-signal resume keywords
Incident ManagementRelease ManagementService ManagementITIL PracticesOperational Risk Assessment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software Systems DeliveryIncident Response CoordinationRelease ControlSLA FrameworksKPI Frameworks
Soft Skills
Team LeadershipStakeholder CommunicationInfluencing Without AuthorityCollaborationContinuous Improvement
Industry Keywords
Operational ReadinessProduction IncidentsPost-Incident ReviewsHigh-Pressure Incident HandlingRelease Governance

About the role

Key responsibilities & impact
  • Lead release control and incident response for systems supporting Field Services
  • Ensure safe, well-coordinated releases and effective handling of production incidents
  • Act as the business-facing lead for operational readiness and assess risks and impacts
  • Collaborate with delivery teams to plan and sequence releases
  • Provide oversight and coordination across teams in incident response
  • Maintain structured communication with stakeholders
  • Lead post-incident reviews and drive continuous improvement

Requirements

What you’ll need
  • Strong technical expertise in delivering and operating software systems within complex IT environments
  • Proven ability to lead teams and coordinate outcomes across business and IT
  • Experience in incident, service, and release management
  • Handling high-pressure incidents
  • Applying SLA/KPI frameworks
  • Assessing operational risk and service impact
  • Confident influencing without authority
  • Familiar with ITIL practices and release governance

Benefits

Comp & perks
  • Equal employment
  • Great training
  • True flexible working arrangements
  • 18 weeks of paid parental leave
  • Reconciliation Action Plan
  • Accessibility & Inclusion Plan
  • Employee-led diversity pillars