Release Control and Incident Response Lead

nbn® Australia

Release Control and Incident Response Lead at nbn managing software systems for Field Services. Ensuring safe releases and coordinating incident responses while collaborating with various teams.

Posted 7/7/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Lead release control and incident response for systems supporting Field Services
Ensure safe, well-coordinated releases and effective handling of production incidents
Act as the business-facing lead for operational readiness and assess risks and impacts
Collaborate with delivery teams to plan and sequence releases
Provide oversight and coordination across teams in incident response
Maintain structured communication with stakeholders
Lead post-incident reviews and drive continuous improvement

Requirements

What you’ll need

Strong technical expertise in delivering and operating software systems within complex IT environments
Proven ability to lead teams and coordinate outcomes across business and IT
Experience in incident, service, and release management
Handling high-pressure incidents
Applying SLA/KPI frameworks
Assessing operational risk and service impact
Confident influencing without authority
Familiar with ITIL practices and release governance

Benefits

Comp & perks

Equal employment
Great training
True flexible working arrangements
18 weeks of paid parental leave
Reconciliation Action Plan
Accessibility & Inclusion Plan
Employee-led diversity pillars

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Software Systems DeliveryIncident Response CoordinationRelease ControlSLA FrameworksKPI Frameworks

Soft Skills

Team LeadershipStakeholder CommunicationInfluencing Without AuthorityCollaborationContinuous Improvement