General Manager – AI Process Redesign

nbn® Australia

General Manager responsible for AI process redesign at nbn, shaping enterprise-wide processes for simplification and automation. Leading transformations and improving operational efficiency.

Posted 5/15/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Shape and embed AI-ready processes that support simplification and digitisation ambitions
Lead large-scale, end-to-end process and workflow redesign
Drive measurable improvements in operational efficiency, time savings and cost reduction
Enhance enterprise approach to process excellence through consistent redesign playbook

Requirements

What you’ll need

Extensive experience leading large-scale, cross-enterprise transformation
Proven ability to design and embed end-to-end process redesign
Strong understanding of AI, automation and data concepts
Hands-on understanding of process improvement methodologies
Exceptional collaborative and inclusive leadership style

Benefits

Comp & perks

18 weeks of paid parental leave
Reconciliation Action Plan
Accessibility & Inclusion Plan
Pride in Diversity Platinum Employer
Employee-led diversity pillars

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process redesignworkflow redesignAI conceptsautomationdata conceptsprocess improvement methodologies

Soft Skills

collaborative leadershipinclusive leadership