Training Manager
Nawiri Group
full-time
Posted on:
Location Type: Hybrid
Location: Cape Town • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Identify ongoing training needs
- Conduct regular training needs and skills gap analyses to assess training requirements within the Sales and Operations teams
- Design and execute training interventions for Sales and Operations positions
- Review and re-work existing training interventions
- Coordinate and facilitate Sales and Operations training sessions for new starters and existing employees
- Continuously monitor and review the effectiveness of training content and delivery methods
- Ensure that training interventions, inclusive of training materials, are continuously adapted to include new system features or pertinent updates
- Develop and continuously maintain comprehensive training materials in a range of formats.
Requirements
- Minimum of 4-years’ experience in a Travel Consultant role at a B2C travel business, working with inbound international travellers (essential)
- Minimum of 2-years’ experience in a Training Manager / Facilitator role at a comparable travel business (advantageous)
- Expert-level knowledge of Southern Africa and East Africa destinations (essential)
- Expert-level product knowledge of luxury 5* safari accommodations, transport options and tours (essential)
- Expert-level working knowledge of CRM systems, preferably HubSpot (essential)
- Working knowledge of training methodologies and facilitation (desirable)
- Working knowledge of designing training interventions, inclusive of training materials (desirable).
Benefits
- Flexible working arrangements
- Training and development programs
- In-house training library with over 130 modules.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training needs analysisskills gap analysistraining intervention designtraining content developmenttraining facilitationtraining effectiveness monitoringCRM systemstraining methodologiestraining material design
Soft skills
coordinationcommunicationadaptabilityorganizational skills