Technology and Operations Manager
Resources Legacy Fund
Cyber Security
Senior Manager, Delivery Operations
Nava
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, California, Colorado, District of Columbia, Florida, Illinois, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $139,500 - $155,000 per year
Job Level
Senior
About the role
- Practice user-centered service design and workflow optimization for complex internal initiatives
- Leverage skills of the design discipline including user research, service design, user experience design, visual design, and content design
- Develop service maps, prototypes, and other artifacts to advance operational improvements
- Partner with various teams across our 600 person company and support our continued growth
- Drive continuous improvement, ensuring predictability, efficiency, clarity, and profitability from contract award through the full delivery lifecycle including staffing, portfolio reporting, training, and process optimization
Requirements
- 6+ years of experience in service design, user research, content design, or workflow engineering in professional working environments
- A comfortable level of familiarity with business operations including: staffing, bench management, hiring, business development, contracting, training, governance, knowledge management, etc.
- Depth of experience conducting, synthesizing, and communicating research findings and recommendations to stakeholders
- Experience mapping and driving systemic improvements and decisions within complex service environments
- Equal parts systems thinker and advocate for users
- Highly resourceful, reliable, and detail-oriented Excellent time management
- Ability to think strategically around trade-offs and short term vs. long term benefits
- Ability to build and form strong relationships across internal and operational teams
- Ability to learn new methods, domain areas, and skills to meet the needs of our teams
- An adaptive, empathetic, collaborative and positive mindset
- Excellent written and verbal communication skills
Benefits
- Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
- Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
- Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
- Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
- Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
- Parental leave — paid time off for new parents, plus weekly meals delivered to your home
- Wellness program — full platform offering physical, mental, & emotional health resources & support tools
- Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
- Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
- 401(k) match — Nava matches 4% of your salary to support your retirement savings plan
- Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
- Home office setup — company laptop & setup assistance provided via Staples for remote work needs
- Utility support — monthly reimbursement to help offset eligible home office utility expenses
- Learning opportunities — internal training programs and resources to help grow your professional skills
- Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
- Referral bonus — get rewarded when you refer great people who join the Nava team
- Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
- Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service designuser researchcontent designworkflow engineeringservice mapsprototypesoperational improvementsbusiness developmentcontractingknowledge management
Soft skills
resourcefulreliabledetail-orientedtime managementstrategic thinkingrelationship buildingadaptive mindsetempatheticcollaborativecommunication skills
